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Lindsey138
Rank 1
April 3, 2017
Solved

Pipit 500 In Home Display (IHD) estimated bill isn't resetting - is this right?

  • April 3, 2017
  • 75 replies
  • 15590 views

60d3cfdc-988b-43ef-9830-6781d07ef7d9.png

 


I had my smart meter fitted and everything has worked great so far. The only problem is that after about a month the electricity estimated bill reset to £0.00 to start calculating for a new month. So far though, the gas just keeps increasing. My bill online is all fine and my direct debit hasn't changed but it's frustrating to not be able to work out what my gas bill will be for the next month. Anyone got any ideas how to sort this out?
Thanks

 

Best answer by Tim_OVO

Updated on 03/10/25 by Ben_OVO

 

This default estimated bill screen on your Pipit In Home Display (IHD) doesn't necessarily match your monthly billing cycle. This figure can't be reset manually but will reset after a tariff change, so when you renew, or with a price change if you're on the variable (Simpler Energy plan). Think of it as a ‘total usage since last tariff change’ figure. 

 

If you’re looking to check your current monthly cost the best place to head is the ‘Billing’ page of your online account or OVO app (download for Android or iOS). This will update daily if you have your smart meter set to send us a reading either daily or half hourly. If you would like to update the reading schedule of your meter to allow this you can do so by following this guide:

 

 

The advice above relates to the Pipit IHD, if you have a Chameleon IHD see the guides below for more help with these:

 

SMETS1 Chameleon In Home Display (IHD) guide

SMETS2 In Home Display (IHD) guide

 

OVO member but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!

75 replies

Show previous replies
Tim_OVO
OVO Staff
Tim_OVO
OVO Forum Legend
April 14, 2017
i'm getting exactly the same problem on my IHD. My electricity resets to zero each month so gives me an easy to see indication of where I am up to. £31 for the month so far. My gas doesn't and so it's at £315. very frustrating, I thought the whole point was to encourage green usage and being able to monitor our usage in a simple and straightforward way - clicking into my history every time isn't simple and straightforward....

I can appreciate how this estimated bill screen might be useful. Sadly the current In Home Displays are unable to link up with your My OVO bills. So the electricity costs won't match up even if it does reset every month. For accurate monthly costs, refer to those statements and My Usage data in My OVO here: http://ovoener.gy/myovo.

Here's a great page showing you how to get the most out of your In Home Display: https://www.ovoenergy.com/ovo-answers/topics/smart-technology/smart-meters/how-can-my-ihd-and-smart-meter-help-me-manage-my-energy-use.html. Also, we're working on a great new In Home Display, which is coming later on in 2017, so watch this space!

Tim
Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Tim_OVO
OVO Staff
Tim_OVOSolved
OVO Forum Legend
May 19, 2017

Updated on 03/10/25 by Ben_OVO

 

This default estimated bill screen on your Pipit In Home Display (IHD) doesn't necessarily match your monthly billing cycle. This figure can't be reset manually but will reset after a tariff change, so when you renew, or with a price change if you're on the variable (Simpler Energy plan). Think of it as a ‘total usage since last tariff change’ figure. 

 

If you’re looking to check your current monthly cost the best place to head is the ‘Billing’ page of your online account or OVO app (download for Android or iOS). This will update daily if you have your smart meter set to send us a reading either daily or half hourly. If you would like to update the reading schedule of your meter to allow this you can do so by following this guide:

 

 

The advice above relates to the Pipit IHD, if you have a Chameleon IHD see the guides below for more help with these:

 

SMETS1 Chameleon In Home Display (IHD) guide

SMETS2 In Home Display (IHD) guide

 

OVO member but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
A
Newcomer
AlexofNorwich
Newcomer
July 15, 2017
I recently received and installed my in house smart meter, however after a few weeks I am confused by the Est. Bill on my dual fuel readings. So what are these and how are they calculated?. They appear to increase day by day.
Regards AlexofNorwich
Tim_OVO
OVO Staff
Tim_OVO
OVO Forum Legend
July 16, 2017
I recently received and installed my in house smart meter, however after a few weeks I am confused by the Est. Bill on my dual fuel readings. So what are these and how are they calculated?. They appear to increase day by day.
Regards AlexofNorwich

Hi @AlexofNorwich

I've moved your query over to a topic on this very same subject. Check out the 'best answer' (at the top) for all the info you need.

Hope this helps,
Tim
Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
E
Newcomer
EAnd
Newcomer
July 28, 2017
I had my smart metre installed a few days ago. I've notice that overnight my estimated bill goes up even though i've been asleep and certainly not using any gas... is this because the standing charge is added daily onto my bill or do i need to expect an additional charge and then figure out if im leaking gas somehow?
A
Anonymous
July 28, 2017
I had my smart metre installed a few days ago. I've notice that overnight my estimated bill goes up even though i've been asleep and certainly not using any gas... is this because the standing charge is added daily onto my bill or do i need to expect an additional charge and then figure out if im leaking gas somehow?

Hey @EAnd

I've moved your post over to an existing topic on IHDs and estimated bills - just have a look at Tim's 'best answer' above. Essentially the estimated bill refers to the amount of energy you’ve used since the hub was connected to the meter - this will only ever be an estimated figure.

Hope this helps,
Emily
L
Newcomer
loulou76
Newcomer
August 16, 2017
Why does the amount you owe not reset after payment been received
Radar64
Newcomer
Radar64
Newcomer
August 17, 2017
Hi since my Smart meters were installed the estimated bill has just increased each day despite having two statements in the meantime. Is it possible to reset this every statement?
    E
    Newcomer
    Enfield Paul
    Newcomer
    August 18, 2017
    The internal display works well and i can see when usage is high. However, I am unable to get any decent indication of my estimated bill because the totals are not zeroed when my meter is automatically read. Is there anyway that it can start afresh when the date is taken by OVO.
    Tim_OVO
    OVO Staff
    Tim_OVO
    OVO Forum Legend
    August 20, 2017
    Why does the amount you owe not reset after payment been received

    Hi @loulou76

    I've moved your query to another topic on this issue. Check out the 'best answer' (at the top) for more info on this estimated bill display.

    Thanks,
    Tim
    Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
    Show more replies
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