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OVO SMETS2 smart meter In Home Displays (IHD) - Guide

OVO SMETS2 smart meter In Home Displays (IHD) - Guide
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117 replies

  • Carbon Cutter*
  • 3 replies
  • July 30, 2024

Hi

my IHD3 has today lost all account details and simply keeps rebooting every 30 seconds. I've powered it down, put next to electricity meter and switched back on - but no difference.

Any ideas how to resolve?


BPLightlog
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  • Plan Zero Hero
  • 2682 replies
  • July 30, 2024

Hi @AlG , you don’t say how long you’ve had the unit but they do drop out from time to time. 
To perform a reboot, you need to remove all power for at least 30 seconds (some suggest several minutes). I can’t remember if that unit has batteries but you need to remove all power for the duration. 
When you put power back on, it should connect but it may take a while. If your account is new, things might not have fully synced. 


BPLightlog
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  • Plan Zero Hero
  • 2682 replies
  • July 31, 2024

If there are still issues, you should check your meter. There are indicators which show the state 

More in a guide here (some dependency on your meter type) 

 


Chris_OVO
Community Moderator
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  • Community Moderator
  • 638 replies
  • July 31, 2024

Hey @AlG,

 

Have you managed to resolve the issue with your IHD? @BPLightlog has given some excellent advice so far to help support with this. 

 

Please keep us updated!


  • Carbon Cutter*
  • 3 replies
  • July 31, 2024

thanks all.

 

seems to have fixed itself!

 

 


  • Carbon Cutter*
  • 3 replies
  • July 31, 2024

thanks all.

 

seems to have fixed itself!

 

 


Chris_OVO
Community Moderator
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  • Community Moderator
  • 638 replies
  • August 1, 2024

@AlG @BPLightlog 

 

Perfect, thanks for the update!! 


  • Carbon Cutter*
  • 2 replies
  • August 14, 2024

Hi all,

I had my electricity-only (Economy 7) smart meter installation (Aclara SGM1416-B meter with WNC UBC-TN6 comms hub and a geo Trio II Touchbutton IHD) four days ago. Everything looks OK, except the IHD just sits there saying Awaiting data | Please see system status, and its system status says Electricity meter service issue | Connected to the meter network, but not receiving all electricity meter data. Please wait for service to be restored.

The IHD is about 2 metres away from the (external) meter cupboard, and the IHD and meter both show full-strength HAN signal, which suggests that this isn’t a signal strength issue (also, the IHD system status says it’s connected). The SW, WAN and HAN lights on the comms hub flash once every 5 seconds, which I understand means everything is normal there.

The IHD has never displayed anything useful since the engineer first connected it: he breezily assured us that it would sort itself out in a few minutes, ran through his well-rehearsed speech about what it would be showing if it was working, then left. (I don’t know if this IHD is equipped for Wi-Fi, but Wi-Fi wasn’t mentioned at any stage.)

I’ve tried following the advice about power-cycling the IHD and waiting for data to start flowing, but it never does: after connecting, it just reverts to the state described above. Is this going to magically sort itself out at some stage in the next N days/weeks/months/years, or is something wrong with the setup that needs OVO’s intervention?


Firedog
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  • Plan Zero Hero
  • 1810 replies
  • August 14, 2024

 

SimonT wrote:

… the IHD just sits there saying Awaiting data | Please see system status, and its system status says Electricity meter service issue | Connected to the meter network, but not receiving all electricity meter data. Please wait for service to be restored.

 

I wonder if this little tool might give any indication of what might be wrong:

https://homebrew.n3rgy.com

[n3rgy are the consumer data retrieval subsidiary of https://www.sms-plc.com/, one of the most prominent smart meter installation companies. You can put in your MPAN with impunity. If you don’t know your MPAN, you’ll find it on a recent bill.] 


  • Carbon Cutter*
  • 2 replies
  • August 14, 2024

Many thanks for that link: as well as reporting older-than-expected firmware for both the comms hub and the meter (plus long-expired security certification for the meter), the entry for the IHD is this:

In-Home-Display (Energy Supplier responsibility)Device Type: PPMIDManufacturer: GEO [1090]Model: unknown [00070100]Firmware Certified: 19/08/2022Firmware Age: 3 [05100000] (number of newer versions available)Security Expiry Date: None - Warning: Device Configuration has not been completed [INSTALLED_NOT_COMMISSIONED]

which looks like a smoking gun to me… I’ll see what OVO have to say.


  • Carbon Cutter*
  • 3 replies
  • September 7, 2024

My In-home display told me batteries were low.  I changed batteries for new ones bought the same day and the screen is blank


BPLightlog
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  • Plan Zero Hero
  • 2682 replies
  • September 7, 2024

@AnnieEvans , normally the batteries are just for back up but you should check polarity as well as trying the batteries in something else. It would be odd for the IHD to not work that quickly. 
You might also try to reboot by taking the power off for at least 30 secs and then restarting 

Depending on your IHD model, there might also be a switch


Abby_OVO
Community Manager
  • Community Manager
  • 997 replies
  • September 9, 2024

Hey @AnnieEvans 

 

Sorry to hear about the issue you’re having with the IHD.

 

Have you given BPLightlog’s advice a try?

BPLightlog wrote:

@AnnieEvans , normally the batteries are just for back up but you should check polarity as well as trying the batteries in something else. It would be odd for the IHD to not work that quickly. 
You might also try to reboot by taking the power off for at least 30 secs and then restarting 

Depending on your IHD model, there might also be a switch

 

Let us know how you’re getting on with the IHD, if you’re still experiencing trouble, we’ll do out best to help get you sorted.🙂


  • Carbon Cutter*
  • 3 replies
  • September 9, 2024

Bought new batteries and no difference.  There is no smart meter communications hub attached to my meter.


BPLightlog
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  • Plan Zero Hero
  • 2682 replies
  • September 9, 2024
AnnieEvans wrote:

Bought new batteries and no difference.  There is no smart meter communications hub attached to my meter.

If there’s no comms hub the IHD can never have worked .. unless it’s not a ‘smart meter’ IHD (there are some which just link via a CT).

If you show a picture of your meter area then someone will be able to tell - no personal details as this is a public forum


  • Carbon Cutter*
  • 3 replies
  • September 9, 2024

Phoned OVO and they are sending an engineer next week, also to look at my smart meter because the box it is in is full of water!

 


Abby_OVO
Community Manager
  • Community Manager
  • 997 replies
  • September 10, 2024

Hey @AnnieEvans 

 

Thanks for updating us! Does’t sound too great if the box is full of water.

 

Hopefully they get everything sorted out for you. Do keep us updated with how you get on.


  • Carbon Cutter*
  • 2 replies
  • September 13, 2024

Received a new IHD, it picked electric ok but on the gas nothing there , it has a warning ⚠️ Gas meter Service issue, can anyone help thanks 👍 


Blastoise186
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  • Plan Zero Hero
  • 7831 replies
  • September 13, 2024

Hi @Mako70 ,

Photos please! :D


Shads_OVO
Retired Moderator
  • Retired Moderator
  • 465 replies
  • September 16, 2024

Hi @Mako70,

 

Are you still experiencing this issue? The support team should be able to help with this if you are. If you’re able to provide some pictures of what you’re seeing we may be able to advise further here.


Blastoise186
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  • Plan Zero Hero
  • 7831 replies
  • September 23, 2024

Howdy @Mako70 ,

We’re still here if you need us, but we could do with those photos to help us understand what you’re seeing.

Let us know if you still need a hand - we’re right here!


  • Carbon Cutter*
  • 2 replies
  • September 26, 2024

 


Blastoise186
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  • Plan Zero Hero
  • 7831 replies
  • September 26, 2024

Bingo! This one should be a piece of cake to fix.

Please ask OVO to run the SMETS Command Update Tariff Configuration against both your Electric and Gas Meters. Once it’s done, wait for a few hours and reboot the IHD which should fix this. If it doesn’t, ask OVO to run the command again a few more times and then you’ll want to reboot the IHD the following morning.

Let me know how that goes!


  • Carbon Cutter*
  • 2 replies
  • October 7, 2024
BPLightlog wrote:

Hi @jmcdonald , if you’re talking about on the in home display (IHD) then it does include VAT

I thought so. Good to have it confirmed though.

 

 Thanks


  • New Member*
  • 1 reply
  • October 19, 2024

I’ve noticed that my smart meter has been turning off and on every 2mins. Screen does not show energy consumption information. I’ve tried turning it off and reconnecting to wifi but same issue remains. 
 

please advise. 

 


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