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Rosie
Rank 1
Rosie
Rank 1
July 16, 2017
Solved

Newly installed smart meter - How long until I see smart meter readings on my online account?

  • July 16, 2017
  • 48 replies
  • 21218 views

 


Hi all, we had a smart meter fitted 2 weeks ago, and this is the time of month we previously had to submit readings. Do we need to this month, as we've only had it 2 weeks? (We've had a reminder to submit them). Thanks 😄

 

Best answer by

Updated on 07/10/25 by Ben_OVO

 

It’s good to hear you’ve recently had smart meters installed. This means you shouldn’t need to supply your meter readings manually going forward, so sorry for any confusion caused by the recent meter reading reminder. sounds like we might still be updating the meter details on your account.

 

It can take up to 6 weeks before your new smart meter details are updated and you can start keeping track of your smart meter usage data on your online account or OVO app (download for Android or iOS). This time allows us to check the final meter reading taken from your old meter and the starting reading from your new meter. There’s more information about the behind the scenes technical processes which take place following a smart meter installation on this great user guide.

 

During this time we'll still take your Direct Debit, but we won't send a monthly statement. If you’ve been waiting longer than 6 weeks and still can’t see your new meter info - reach out to our Support Team who can check what’s causing the delay.

 

OVO member but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!

48 replies

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A
Rank 2
Amerififer
Rank 2
June 26, 2022

How long has it been since the meters were installed @Amerififer ? It usually takes up to six weeks for them to fully connect. Only then does smart functionality fully activate.

Hiya,

Thanks for the quick response.. It might be that then.. Only put in on the 15th June.. Will give it the six weeks.. 

 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    June 26, 2022

    No worries. If you show me photos of the meters, I can help you to check that they’re working too.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    A
    Rank 2
    Amerififer
    Rank 2
    June 26, 2022

    No worries. If you show me photos of the meters, I can help you to check that they’re working too.

     

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    June 26, 2022

    Ahh ok. A SMETS2 Landis+Gyr E470 and a SMETS2 Flonidan UniFlo huh? That’s a rather… Unusual combination. I’d normally expect to see an Aclara SGM1400 Series paired with a Flonidan UniFlo, or an L+G E470 paired with an L+G G370/G470. Not mix n match! Especially since Aclara is Flonidan’s business partner in the UK.

    Everything looks good mind you, but your gas meter has a message waiting for you. Head into the menu with button C and see what it says. :)

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      D
      Newcomer
      Dellara
      Newcomer
      July 7, 2022

      Recently had both gas/electric smart meters installed.

      What is the point of them if they aren’t reliably sending readings and I’m asked to send a manual reading on the first billing after them being installed?????

       

      Frustated !!!!

       

       

      I'm with you. My smart meter is still coming up with “couldn't get a reading. Mind sending us one?” and it's been months. It's never gong to be right now. Doesn't fill me with much confidence to be honest.  Smart and user friendly it's not  

      J
      Newcomer
      Johnk2473
      Newcomer
      August 18, 2022

      So I was with SSE and everything was fine. Got changed over to OVO. The gas account is fine but the electric is all over the place. I got smart meters fitted today and the correct reading is 1990 but based on previous smart meter readings (that were wrong) it looks like I’ve used over 1,000 units in 6 weeks. Which is more than I used in the last 6 months. 

        Tim_OVO
        OVO Staff
        Tim_OVO
        OVO Forum Legend
        August 18, 2022

        Hi @Johnk2473 

         

        Oh yes I can see, those readings are all over the place. 

         

        The good news is the engineer that fitted your meter will have jotted down the final reading on the old meter, and the start reading on the smart meter. In 6 weeks or less, all the info from the engineer notes will be on file and your account will be updated. A billing suspension is likely in place whilst this happens. 

         

        There’s a similar topic here: 

         

         

        Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
        P
        Newcomer
        PeterWest50
        Newcomer
        September 2, 2022

        New account, half hourly electricity data, no gas data. Why?

        M
        Newcomer
        meldrewreborn
        Newcomer
        September 2, 2022

        The gas meter supplies its data to the hub attached to the electricity meter for transmission to the DCC and thence to OVO.  There are lots of reasons for things not to work properly.

        Are you looking at the in home display or your account with OVO?  @Blastoise186 is the expert.  He might need photos of your meters and descriptions of your flashing(or not) lights on the meters and comms hub to make a diagnosis, so if you can be prepared it will help.

        Eon and EDF customer. Don't think smart meters are worth the expense.
          P
          Newcomer
          PeterWest50
          Newcomer
          September 2, 2022

          OVO faqs implies this is a new customer issue. I have gas cost data on my home read-out monitor. Must be taking time to link up SSE gas data to the OVO app. I am in watchful waiting mode and will check again every few days.

          Thanks for taking the time to respond.

          Show more replies
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