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June 11, 2018
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My smart meter couldn't be installed because of an earth cable - Why?

  • June 11, 2018
  • 55 replies
  • 44309 views
Hi, The OVO engineer has refused to install the gas smart meter (there is currently a BG one in situe but the OVO meter is considerably larger. Apparently the "Earth Ground Cable" is preventing the meter being "raised" to install the OVO smart meter in place of the BG one.

Whilst its frustrating that there was no standardisation of the sizes *at the very least*, I have just spoken to an electrician who I used to meet at my networking group and he thought the installer must have been a "wet behind the ears type who didn't want to bother". I have to say I was very surprised that a qualified engineer wouldn't do something as basic as this as part of the installation as it looks like its a simple matter of unscrewing the cable connection and moving it to the back of the pipe.

I've attached pictures - could you tell me what needs doing so that the "fully qualified" engineer can come back and finish the job.



Best answer by Eva_OVO

Updated on 14/10/25 by Ben_OVO

 

When does an earth cable need to be moved?
 

During a smart meter appointment it may be necessary, in a small number of situations, to make some alterations to the pipework connecting to your gas meter. This usually happens either on a semi concealed exchange (when the meter is half submerged in the ground), or if there is lead pipework that needs to be exchanged. As the earth cable is connected to the outlet pipework, it needs to be moved before we are able to change the pipework and replace the meter.

 

Why can’t the OVO smart meter engineer move and reconnect the earth cable?

 

Although our smart meter engineers are fully qualified to replace your meters, they’re not specially trained to move the earth cable. Whilst it does just look like one small wire that could easily be moved, the earth bonding is responsible for maintaining the same electrical potential across all exposed metal parts of a supply,  protecting you from getting an electric shock from the gas pipework. Electricians require a specific qualification to do this to ensure the earth cable is adequately bonded and your home and it’s inhabitants are kept safe.

Our smart meter engineers aren’t given training in this, as it is rare for them to encounter this in the majority of smart meter installations. 

 

What to do if you if your smart meter installation is stopped due to an earth cable?

 

Reach out to a qualified electrician, to get them to perform the necessary work. The earth bonding needs to be within either 600 mm of the meter outlet, or in the case of an external gas meter it can be within 600 mm of where the pipework enters the property.

Once the work is done, contact our Support team to get a the appointment re-booked (we may request a photo showing the completed work).

 

OVO customer but not got a smart meter yet? - Book today!

Interested but not yet an OVO customer? - Check out our plans!

 

55 replies

Solarpayz
Newcomer
Newcomer
June 3, 2019
If my gas meter earthing is wrong for a smart meter then so are the 2,500 recently built homes on my estate.

Not only did the geniuses behind the smart meter initiative not agree a standard before they started work, they also failed to inform builders of their requirements.

It’s a mess.
Solarpayz
Transparent
Rank 20
Rank 20
June 3, 2019
Please tell me more, @Solarpayz

I am about to write to my MP regarding a problem which has occurred due to the effect of the 2015 Deregulation Act on the way in which energy matters are specified for new-build homes. I need to know quickly if this is behind the issues you are now telling us about.

Firstly, I need to identify your LPA (Local Planning Authority). Your Forum Profile says you are in Kingsway. Which one? London or Cardiff?

Secondly, which of the national house-building companies have been involved in this estate of 2500-ish houses?

Thirdly, only the "Big-6" Energy Suppliers have the authorisation to install meters on large new developments. Do you happen to know which company was responsible for installation of the initial gas meters? (This will be the company that is the Supplier by default when a house is first occupied).

Fourth; For your particular house, are you the first owner?
If so, were you given
  • a 2-year guarantee by the house builder
  • a 10-year warranty, usually from NHBC
  • a Building Regulations Certificate
  • or something else?
The earth bonding for your gas meter is defined by the Wiring Regulations current at that time. It must comply with BS7671.

The Building Regulations (Part-P) state that such an installation may only be carried out by a qualified and competent professional. Thus it is the certified electrician who connects the earth bonding to the gas pipe, which must be within 600mm of the point of entry to the building.

None of this changes when a meter is changed, either replacing a faulty one or installing a new Smart Meter. There is no need for the companies involved in fitting Smart Meters to agree any new specification.

So, just what have they "got wrong" on your new estate?
Have they connected the bonding to the meter connection bends rather than to the entry point of the pipe into the building?

How sure are you that this is reflected across all other houses on the estate?

Could it not merely be the work of one less competent electrician?
Perhaps the one person worked on only a proportion of the homes.
Save energy... recycle electrons!
Solarpayz
Newcomer
Newcomer
June 3, 2019
I bought into this estate early (2007) from John Laing Homes just before they were bought out by Taylor Wimpey.

I’m not sure if this is recent enough for your letter.

I've not checked closely the gas meters on the most recently built homes.

Please see the link for the other builders involved.

Gloucester City Council is the LPA for Kingsway Village.

My main concern now is to have OVO’s spec so my electrician is assured of meeting their requirements.
Solarpayz
Transparent
Rank 20
Rank 20
June 3, 2019
Thanks @Solarpayz - you're right; the purchase date is far too early for the issues which have just surfaced. Even an NHBC warranty would now have expired.

There is no OVO Spec for meter positioning.

The relevant points are that the earth bonding should comply with the Wiring Regulations. In 2007 this would've been the 16th Edition. Thus the earth wire needs connecting to the bare metal of the gas pipe as close as can be achieved to the point of entry into the building, and certainly no more than 600mm from that point.

It's the home-owners responsibility to ensure that the electrical installation within their house remains safe and functional. So it's not just a matter of where the earth-bond connects to the gas incomer, but where the other end of that wire goes to!

I've had a second earth-stake installed about 8 years ago (I'm not on PME). The original one no longer provided an "adequate" earth because the ground had become drier and the resistance reading was too high. I also have two further earth points as part of the anti-surge protection for my off-grid renewable energy system.

I appreciate what's involved in an earth-bonding scheme, and I have mine re-checked whenever a certified electrician comes here, even if it's to do other unrelated work. The test takes less one minute.

It's a bit difficult to state anything more about your situation without seeing a photo of your present gas meter set-up. Are you able to post one here?
Save energy... recycle electrons!
Solarpayz
Newcomer
Newcomer
June 3, 2019
Thanks @Transparent for the reg reference.

OVO told me the earth wire is on the wrong side of the meter box and should be moved back as far as poss as in:

”The electrician will have very strict rules about where he can move the earthing wire. However if you could ask him to move it as far back as possible that would be ideal. “

I'll post a photo tomorrow when we have daylight.

thanks again.
Solarpayz
Solarpayz
Newcomer
Newcomer
June 4, 2019
Here is my gas meter box with its earth wire:



I would like like to know if it looks as if this complies and what needs to be done with the earth wire to accommodate the gas smart meter.

many thanks
Solarpayz
Transparent
Rank 20
Rank 20
June 4, 2019
Thanks for pics @Solarpayz These help a lot.

So your gas meter is in an external semi-concealed box (like mine). I'm a little surprised to see that the exit pipe leaves the box in copper pipe rather than having a joint at the point where it passes through the plastic side wall.

Have a look at the photo of my gas meter here on this Topic, as it was a year ago.

You can clearly see that there is a joint at the exit point from the box. Anything inboard of that forms part of the meter connection pipework... and thus isn't a point where the earth wire should be attached.

The photo I've just mentioned clearly shows my earth-bonding point, about 100mm from where the pipe actually enters the building.

Now have a look at this photo of a SMETS2 meter installed in another semi-concealed box (not mine). It clearly shows the new arrangement of meter connection pipework, which I've marked with red arrows. The exit pipe to the right is a welded steel angle which terminates in the joint where the pipework leaves the box.



I think the correct place for your earth bonding is right next to the brick wall where the copper pipe finally enters the house. This means it will be attached using a banded connector which is weatherproof. I can't tell if your existing one is, but the blue colour of the tag suggests so.

I don't know if you are on a PME electric supply or whether you have your own earth stake. However, the house is 12 years old and soil conditions will have settled somewhat during that period. It wouldn't be a bad idea to request than a local electrician not only moves the gas bonding point, but also checks the earth resistance for your house.

This is, after all, a safety feature!
Save energy... recycle electrons!
Newcomer
October 1, 2019
It is because smart meters use mobile technology to send us automatic meter readings that reflect the exact energy we use.
Newcomer
February 1, 2020

Adding my situation to this thread, I had a smart meter installation booked 3 months ago, but the engineer advised he couldn’t change the gas meter due to the earth clamp placement, it would need to be moved by an electrician, etc. Difficult to be totally sure if this was actually the case or just an excuse to get away with an easier job of just changing the electricity meter. The property was built in 2013 so would have thought it would be fairly up-to-date / standard in terms of allowing an easy meter change.

I’m quite keen to have a smart gas meter, but loathe to spend money getting the earth clamp sorted if not required, and not exactly sure how much it needs moving by.

Do OVO have a document/specification for the gas smart meters that would confirm how much space/free pipework is needed around the existing meter to allow the switch to take place?

Transparent
Rank 20
Rank 20
February 1, 2020

Hi @CrispyUK and welcome to the Forum.

Firstly, I started a Forum Topic in March ‘19 with copious information about the Installation of SMETS2 Meters. I recommend you have a look over there and pick up some of the background information.

 

Secondly I’ve researched a lot about the earth continuity bonding and I understand why OVO’s Installer has acted as you state. Earth bonding is part of the IET Wiring Regulations which fall under the remit of an electrician.

Have a read of this topic about Earth Bonding of gas pipes.

It’s still possible that your particular situation differs from those described there. So feel free to post a photo if you want further advice.

 

I’m going to ask one of the Moderators (@Tim_OVO or @Nancy_OVO) to move this Topic over to that existing one. That way we can keep all our “earthy” discussions in one place!

Save energy... recycle electrons!