Whilst its frustrating that there was no standardisation of the sizes *at the very least*, I have just spoken to an electrician who I used to meet at my networking group and he thought the installer must have been a "wet behind the ears type who didn't want to bother". I have to say I was very surprised that a qualified engineer wouldn't do something as basic as this as part of the installation as it looks like its a simple matter of unscrewing the cable connection and moving it to the back of the pipe.
I've attached pictures - could you tell me what needs doing so that the "fully qualified" engineer can come back and finish the job.
Best answer by Eva_OVO
Although the engineers are fully qualified, they’re not insured to move the earth cable. The earth cable is essentially part of your personal electrics, so you’d need to contact an electrician to move it. I’ve spoken with the experts about this and if the electrician can move the cable the maximum amount away, our engineers will be able to exchange the meter.