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Hi, The OVO engineer has refused to install the gas smart meter (there is currently a BG one in situe but the OVO meter is considerably larger. Apparently the "Earth Ground Cable" is preventing the meter being "raised" to install the OVO smart meter in place of the BG one.



Whilst its frustrating that there was no standardisation of the sizes *at the very least*, I have just spoken to an electrician who I used to meet at my networking group and he thought the installer must have been a "wet behind the ears type who didn't want to bother". I have to say I was very surprised that a qualified engineer wouldn't do something as basic as this as part of the installation as it looks like its a simple matter of unscrewing the cable connection and moving it to the back of the pipe.



I've attached pictures - could you tell me what needs doing so that the "fully qualified" engineer can come back and finish the job.







@Transparent had the earth bond been [only] on the output side of the gas meter it would not be per regulations; or, indeed if not connected to the gas pipework at all. :thinking:

Does it mean if I have an earth bond to the existing gas meter then OVO will not fit a smart meter?

Hi there @DJC ,

 

Sorry we missed you earlier. I had to do a bit of digging through the forum archives to find the answer, which was posted over two years ago and buried pretty deeply.

 

It is still possible for OVO to upgrade your gas meter, but you’ll need to have an electrician take care of that wire first.

 

If you’d like some more details on what to do next, you can find a more detailed explanation above. 

 

 

If you’re still unsure though or need any more help, feel free to stop by again and let us know. We’ll be happy to assist.

No, @DJC - you must have an earth bond for your gas supply.

There are some circumstances where an existing earth wire is positioned such that it’s in the way of a modification to the pipes. If that’s the case, then the OVO Installer will tell you what’s required.

You can then hire a local electrician to reposition the earth wire, and check its integrity! That’s important because it actually has to work.

Once done, the Installer will return to your site, modify the pipes and fit the gas meter.

In the great majority of cases there is no pipe modification to do…. so the issue of the wire being in the way wouldn’t occur anyway.

Thank you for the reply. I think I will get the smart meter fitted first before I get the earth bond wire fitted, then I will not have to pay for a double visit. 

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