electric due to meter being too old - asbestos fuses. was told that Scottish Power would contact me in order to change meter. Still waiting , no correspondence, no contact by phone, how do I find out what is happening
Best answer by Eva_OVO
Updated on 27/07/21 by Jess_OVO
Sorry to hear that we weren’t able to install your smart meters as planned.
Why are asbestos backboards an issue?
In some properties, meter backboards were fitted which were made out of asbestos. There are a number of safety issues with asbestos backboards, and if damaged, can pose a serious risk to the occupants of the property. We're unable to remove or fit meters onto asbestos backboards, as there is a high chance that the asbestos would be disturbed and release dangerous particles into the air. Therefore, any job in which an asbestos backboard is present will be aborted by our engineers.
Who’s responsible for replacing a meter backboard?
As you can see on our great guide, the meter backboard is maintained by your District Network Operator (DNO). It sounds like Scottish Power Energy Networks are your DNO, so our engineer will have notified them of the issue. The DNO should contact you to schedule in the necessary work based on it’s urgency, see the timeframes for each category below:
|Category||Timescale for DNO to attend|
|A||Emergency - fix will be implemented ASAP, usually that day.|
Unfortunately we cannot speed any of these up - as they are decided by the DNO, although if you’re still waiting to hear from them it might be worth contacting them directly to check when the maintenance work will be scheduled.
You can find out more about DNO’s (including their contact details) on our DNO guide.
I’ve had the meter board replaced - How do I re-book a smart meter exchange?
Great news! You can usually re-book a smart meter appointment on your online account or OVO app (download for Android or iOS). If you’re unable to do this here, reach out to our Support Team (they may need to log that the asbestos has been removed before booking).
You’ll soon be able to enjoy the benefits of a smart meter!