Is my In Home Display (IHD) displaying the wrong time?

go ahead Ben, pair and unpair

Jon

This can be done today @Jon Langford @jewelie - it’s best done over the phone so the agent can do their thing and then advise of the steps you need to take all in one go. Call us when you can before 6pm: 0330 303 5063

Thanks Tim.  I gather @BenS_OVO  will be calling me sometime today.

Did you do something? No phone call but ihd showing right time now 

You need to tag Ben, @Jon Langford 

… like this @BenS_OVO ~ did you do something?

I did not and that (though happy it’s ‘fixed’) worries me. 

The only SR’s that have gone to your meter over the past few days are you’re read requests. 

I was just getting information together to unpair and repair @jewelie ‘s device but now I’m not sure that’s the solution. Is your IHD still showing the incorrect time Jewelie? 

Yes, it’s still wrong, by the same 2hrs 45mins exactly.

I’ll continue to be at home and free to take the calls on either of the numbers I gave you too, when it’s convenient for you.

Julie

x

Thank you!

:)

Thanks @BenS_OVO 

Well yes, I do now have some gas readings displayed on my Usage pages. But I’m not at all confident in the data that’s being presented.

I have assumed that the Comms Hub retains the 30-minute gas readings until OVO is once again able to retrieve them. So, Ben, when you prodded my Comms Hub yesterday (26th) you therefore retrieved four days of readings.

I find it very hard to believe that all of those days just happened to have precisely the same gas usage to two decimal points!

So let’s inspect those graphs (except Weds 25th which isn’t available to me)

      Please forgive the crude scaling to align the vertical kWh readings.

Now, I simply don’t believe these usage graphs to be true.

Firstly, there seems to be a considerable variation in the pattern. We wouldn’t expect this. All of these days had bright sunshine so my solar hot-water panels would be supplying almost all required heating from 10:00 to 16:00 ish.

Secondly, there are numerous readings which are completely absent. The 22nd has nothing after 16:30, the 23rd finishes at 19:30, and the 24th is blank from 2pm onwards.

Then there’s an amazing slide downwards from 3am to 1pm on 26th where the software has no data to go on!

So there’s something seriously amiss.

Either the Usage software is averaging the uncollected data across 5 days, resulting in the 59.26kWh each which I’m being billed for …

… or else it has real half-hour data which it can use to construct graphs for at least four of these days.

But both scenarios cannot simultaneously be valid!

@BenS_OVO- please feel free to change the software in my Comms Hub and meters while we try to find out what happening.

@jewelieand @Jon Langford do you have the same version of the Usage graphs as I’m seeing online? Or are you both on the earlier software?