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I've got a new SMETS2 smart meter, how do I take a reading?

Forum|Forum|7 years ago
December 3, 2018
26 replies
22449 views

Well I had the latest version 2 smart meter installed in October (8 weeks ago)but was not left a manual nor is there an online version (only for version 1). Whilst daily usage is being communicated to the portable device that you plug into a wall socket it seems that my account is only picking up the electricity readings and not the gas. So the question is 'how do I manually read the smart meter for gas?

Best answer by Beth_OVO

Updated on 21/10/25 by Ben_OVO

How to take a reading from your Aclara/Flonidan SMETS2 smart meter:

To take an electricity reading:
Press A - 'TOU rate 1' will be the electricity reading. If you have an economy 7 meter, 'TOU rate 2' will show the rate 2 reading.

To take a gas reading:.
The gas meter has the buttons A, B and C. (C is the options and A & B are to scroll through). When you wake up the meter it should automatically default to the reading screen.

We’ve also got a great page with further info on reading smart meters here.

NB: Some meters haven't got the buttons labelled, if that's the case, A is the top button B is the bottom.

How to diagnose communication issues with your SMETS2 smart meter:

If your In-Home Display (IHD) is only showing the electricity, then there could be a communication issue with your gas smart meter.

If the gas meter is connected to the communication hub (this is at the top of the meter) it will have the word HAN (which stands for Home Area Network) on it, there will also be a signal bar to show the HAN signal strength.

If there's WAN (Wider Area Network) and HAN coverage the WAN and HAN lights will flash every 5 seconds. If the meter is searching for a signal, the lights will flash every 3 seconds, if there's no signal at all the lights will flash every 1 second or they won't flash at all.

If you suspect the meter isn't communicating with us, complete a smart meter health check and contact our Support Team with the results.

The advice above relates to S2 meters, if you have a Secure S1 meter you can find out how to read this manually here.

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Show previous replies

Eva_OVO

OVO Staff

Hey @silkovo & @DavidOVO,

There may be an issue with the IHD (the handheld device connected to your meters), rather than the actual meters themselves.

Send the team a message on Facebook or Twitter so they can look into this for you.

If you don't use social media, you can speak to the team online via our Help Centre.

Eva

My friend told me how electricity is measured and I was like Watt!

Chilvman

Newcomer

Two weeks ago I had an electrical SMETS2 smart meter fitted. It was fitted on a day where the commissioning system was failing nationwide, so the engineer told me I would have to submit my readings as before with the new meter.

thing is, the new meter reads 0. The SW and WAN lights are flashing in tandem on the Toshiba box, while the Aclara box just has its cellular display reading 0.

whats the best course of action I can take?

Eva_OVO

OVO Staff

It sounds like the meter isn't communicating or set up right, @Chilvman, take a look at Beth's best answer for more information on what to do.

My friend told me how electricity is measured and I was like Watt!

Caroline Faulkner

Newcomer

Can someone please tell me how to find my day & night readings on my Honeywell smart meter & my Chameleon In-Home Display.

Eva_OVO

OVO Staff

The best answer will advise on how to take your readings, @Caroline Faulkner.

My friend told me how electricity is measured and I was like Watt!

maddy7771

Newcomer

Hi there, I’ve got a new smart meter which doesn’t seem to be sending my energy readings to my provider. I haven’t sent any readings since getting the meter installed so don’t know to read it and manually send readings. I didn’t think I would have to do that.

I am on economy 7. My TOU Rate 1 is 00583 and TOU Rate 2 is 00384 kWh, apparently. those look nothing like the readings I used to submit before the smart meter, which were more along the lines of 05551 for night and 81034 for day. When I tried putting the 00583 and 00384 rates into the app, my energy provider said they looked wrong so now am not sure what to do. Can anyone help? Thank you!

BPLightlog

Super User

Does this help?

Don’t forget that being a brand new meter, the readings will be quite different to your previous meter

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Blastoise186

Super User

While you’re here, could you post photos of the meter for us? We can help with potentially diagnosing comms issues in a way that can make things easier for you if you need to go back to your supplier. :)

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maddy7771

Newcomer

Hi there,

thanks for all your help! I finally got through to my provider and it turns out they hadn’t registered the fact I’ve got a smart meter in their system (despite them fitting it for me over two months ago). So in fact what the app was asking was for me to input was the readings for my old meter. So now all I have to do is input the final readings from the old meter as if I’m paying the closing balance. But I will attach some pictures for you anyway (see: old meter, new smart meter with the two rates)