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Bbernie
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January 17, 2019
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How do I take a manual reading on my smart meter?

  • January 17, 2019
  • 45 replies
  • 11816 views

Hi, I have not had anyone round to check my smart meter readings for months and months. I’d like to check the meters match my bills? Is it possible to read them the old fashioned way to check?

Best answer by PeterR1947

Updated on 23/10/25 by Ben_OVO


Smart meters send us reads automatically so you don’t have to. We do also send an engineer to take manual reads around once every two years.

You can check the most recent readings that your Smart meters sent to us on the ‘Meter Readings’ page of your online account or OVO app (download for Android or iOS).

​​​

To check this against the reading shown on the meter itself follow the directions below to read your Smart meter manually - 

 

For SMETS1 ‘Secure’ smart meters:

 

There’s a slight difference between the the S1 meters we used to install. To take a dual (day/night) reading from Secure Liberty 110 S1 smart meters (which are designed to work best with storage heaters), press 9 on the meter’s keypad. If you’ve got a Secure Liberty 100 S1 smart meter, press 6 to confirm the Day and Night meter readings (pressing 9 will show the reading if you’re a single rate member with this meter).
 

For SMETS2 Aclara, Flonidan, Honeywell or Elster smart meters:

 

  Aclara (Elec) / Flonidan (Gas) Elster (Elec) / Honeywell (Gas)
Reading the meter
  • Elec: Press A three times until TOU Rate 1 appears.
  • Gas: Press C to wake up, then C to access the menu. Use B to scroll and C to select the reading option.
  • Elec: Press the top button once or twice
  • Gas: Press the circle button once or twice

 

 

Worried that your smart meter has lost communication? You can help diagnose this by following the smart meter health check for your meter type below, then reaching out to the Support Team:

 

SMETS1 Secure Smart Meter Health Check guide

 

The SMETS2 Smart Meter Health Check

 

There’s also some great smart meter troubleshooting steps on our website here.

 

 

OVO customer but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!

 

45 replies

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F
Newcomer
Florence123
Newcomer
January 31, 2023

Hi sorry o

fr the delay and quality

F
Newcomer
Florence123
Newcomer
January 31, 2023

 

F
Newcomer
Florence123
Newcomer
January 31, 2023

The electric one flashes 5 times intermitently ,? 

Blastoise186
Super User
Blastoise186Super User
Super User
January 31, 2023

Ok, try pressing 9 on each of the two meters. What happens when you do that?

Could you also confirm who your supplier is please? This may help us improve our advice

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
F
Newcomer
Florence123
Newcomer
January 31, 2023

Hi 

I will try that tomorrow thanks 

Who is y supplier ? ..Now that's a question lol 

it could be Scottish power who i actually signed up with as required because they atm supply the property 

It could also be British Gas , who due to a system error on their part took over the supply the day after so who knows ?, I've been told by BG that i need to open a temp acc for 28 days , their mistake and i have to rectify it ..SP said i don't and to just leave it and in 28 days it will revert back to them automatically , im not having much luck am i lol 

username change coming soon btw 😂

Blastoise186
Super User
Blastoise186Super User
Super User
January 31, 2023

Ok, thanks. You can’t change your username yourself, but any forum moderator can do it for you on request. Simply PM them if you have a PM thread open at https://forum.ovoenergy.com/inbox/overview or shoot an email to forum@ovoenergy.com from your registered forum email address with the username you’d like to go for. All your stuff will be migrated as well so you won’t lose it.

For your electric, use https://www.energynetworks.org/customers/find-my-network-operator to find the DNO and then use the relevant DNO tool to look up the supplier. For gas, simply use https://findmysupplier.energy .

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    DonnaSwan
    Rank 1
    DonnaSwan
    Rank 1
    November 19, 2024

    Today our smart meters were read by Morrisons. Ever since they are blank,  but we still have supply. I've tried chatting to OVO and they are as much help as a chocolate teapot *edited by moderator* 😱 Does anyone know how we can get the data back please? We've tried pushing the buttons, but to no avail.

    Sorry if my question is not allowed.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    November 19, 2024

    Hi ​@DonnaSwan ,

    What data are you trying to get back?

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    November 19, 2024

    A picture of the meter(s) would help begin the process ​@DonnaSwan 

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    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    November 19, 2024

    Hey ​@DonnaSwan 

     

    Sorry to hear this. Are you referring to the in home display or the meters themselves? 

     
    If your smart meter screen isn’t ‘waking up’ when you press the appropriate buttons & you think it may be faulty our support team can arrange a meter exchange:
     

     
    These topics might also be helpful:
     

     

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