How do I read my new SMETS2 meter manually?

Forum|Forum|8 years ago
April 24, 2018
22 replies
5666 views

I've got smart meters and OVO are saying that they haven't received any readings from the gas meter for over 100 days!! I've received bills and my smart meter display in the house is giving me daily updates on my usage. The electricity meter is working and is sending readings no problem. I have looked at trying to read it myself but its really awkward and there are way too many buttons. Help!!

Best answer by PeterR1947

Updated on 14/10/25 by Ben_OVO:

Sorry to hear we’re not getting your meter reading automatically. Check out the advice below on reading your smart meter manually:

For SMETS1 ‘Secure’ smart meters:

There’s slight differences between the the S1 meters we used to install. To take a dual (day/night) reading for Secure Liberty 110 S1 smart meters (which are designed to work best with storage heaters), press 9 on the meter’s keypad. If you’ve got a Secure Liberty 100 S1 smart meter, press 6 to confirm the Day and Night meter readings (pressing 9 will show the reading if you’re a single rate member with this meter).

For SMETS2 Aclara, Flonidan, Honeywell or Elster smart meters:

	Aclara (Elec) / Flonidan (Gas)	Elster (Elec) / Honeywell (Gas)
Reading the meter	Elec: Press A three times until TOU Rate 1 appears. Gas: Press C to wake up, then C to access the menu. Use B to scroll and C to select the reading option.	Elec: Press the top button once or twice Gas: Press the circle button once or twice

You can submit reads on the ‘Meter Readings’ page of your online account or OVO app (download for Android or iOS).

As it looks like your smart meter has lost communication, you can help diagnose what might have caused this by carrying out a smart meter health check for your meter type below, then reaching out to the Support Team with the results:

SMETS1 Secure Smart Meter Health Check guide

The SMETS2 Smart Meter Health Check

Further troubleshooting tips can be found on our website here, and we’ve also got a great Forum page that gives advice on identifying smart meter issues via your online account / app:

Hopfullye we can get the issue resolved quickly so you can continue enjoying the benefits of your smart meters!