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Brettski78
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April 24, 2018
Solved

How do I read my new SMETS2 meter manually?

  • April 24, 2018
  • 22 replies
  • 5666 views

I've got smart meters and OVO are saying that they haven't received any readings from the gas meter for over 100 days!! I've received bills and my smart meter display in the house is giving me daily updates on my usage. The electricity meter is working and is sending readings no problem. I have looked at trying to read it myself but its really awkward and there are way too many buttons. Help!!

Best answer by PeterR1947

Updated on 14/10/25 by Ben_OVO:

 

Sorry to hear we’re not getting your meter reading automatically. Check out the advice below on reading your smart meter manually:


For SMETS1 ‘Secure’ smart meters:

 

There’s slight differences between the the S1 meters we used to install. To take a dual (day/night) reading for Secure Liberty 110 S1 smart meters (which are designed to work best with storage heaters), press 9 on the meter’s keypad. If you’ve got a Secure Liberty 100 S1 smart meter, press 6 to confirm the Day and Night meter readings (pressing 9 will show the reading if you’re a single rate member with this meter).


For SMETS2 Aclara, Flonidan, Honeywell or Elster smart meters:

 

  Aclara (Elec) / Flonidan (Gas) Elster (Elec) / Honeywell (Gas)
Reading the meter
  • Elec: Press A three times until TOU Rate 1 appears.
  • Gas: Press C to wake up, then C to access the menu. Use B to scroll and C to select the reading option.
  • Elec: Press the top button once or twice
  • Gas: Press the circle button once or twice



You can submit reads on the ‘Meter Readings’ page of your online account or OVO app (download for Android or iOS).

 



As it looks like your smart meter has lost communication, you can help diagnose what might have caused this by carrying out a smart meter health check for your meter type below, then reaching out to the Support Team with the results:

 

SMETS1 Secure Smart Meter Health Check guide

 

The SMETS2 Smart Meter Health Check

 

Further troubleshooting tips can be found on our website here, and we’ve also got a great Forum page that gives advice on identifying smart meter issues via your online account / app:

 



Hopfullye we can get the issue resolved quickly so you can continue enjoying the benefits of your smart meters!

OVO customer but not got a smart meter yet? - Book today!

Interested but not yet an OVO customer? - Check out our plans!

 

22 replies

Show previous replies
Nancy_OVO
Retired Moderator
Nancy_OVO
Retired Moderator
March 19, 2019
Hi @JMD,

There are certain things we can to to make sure we're communicating with your smart meters, such as booster devices like relays and aerials. In very rare circumstances, we may not be able to get the meters to connect to us. This is usually in remote areas with poor mobile signal. We can still supply correct bills in these cases, we'd just need the customer to send us a reading manually once a month.

Thanks,
Nancy
Your guiding light(bulb)
O
Newcomer
Opheliap
Newcomer
March 29, 2019
How can you give a reading on a gas meter if it is blank
Nancy_OVO
Retired Moderator
Nancy_OVO
Retired Moderator
April 10, 2019
Hi @Opheliap - I've moved your post onto this topic about taking readings from a smart meter - does this help?
Your guiding light(bulb)
W
Newcomer
Wonderboyo
Newcomer
May 15, 2019
Hi

I am looking to leave OVO and go to Bulb, but they will require regular meter readings. The only way i can currently access my meter readings is online through the OVO app or website. After the conversion to a smart meter it is no longer possible for me to take manual readings, there is no longer a display available. Is there anyway around this problem?

Also, if I decide to stay with OVO will they be able to give me a more up-to-date IHD smart meter?
Eva_OVO
OVO Staff
Eva_OVO
OVO Staff
May 16, 2019
I've moved your query over here, @Wonderboyo, this will explain how to take a meter reading!

The Chameleon IHD is a new piece of tech so the quantities are limited. If this does change, we’ll be sure to let our customers know!
My friend told me how electricity is measured and I was like Watt!
A
Newcomer
AndreasB
Newcomer
May 16, 2019
Hi @faraz - check out the best answer at the top of this thread for more information!
Hi

We had an electricity smart meter installed in December, ordered from OVO under the UKP30 incentive offer, together with a gas smart meter which was installed later. I noted this week the electricity meter doesn’t submit readings. The gas smart meter works fine.

I raised this with your team, and was told today that this smart meter did not work with OVO and I should order one from OVO if I wanted one to work and submit automatically. I did order it from OVO. We live in London, so the remote area excuse doesn’t apply.

Can this please be sorted out.

Thank you.

With kind regards

Andreas
A
Newcomer
AndreasB
Newcomer
May 16, 2019
More importantly, on checking again, it appears that your installer messed this up, because the new meter never was registered with your site, and you kept estimating for the old meter.

It really isn’t very impressive.

With kind regards

Andreas
M
Newcomer
Mclek5
Newcomer
May 17, 2019
I've just noticed on my app that I am being asked for meter readings for my gas even though I have a smart meter! I thought the purpose of a smart meter was that I wouldn't need to give them? My electricity is being read through it but not my gas for some reason! Any ideas?
Bradley_OVO
Community Manager
Bradley_OVO
Community Leader
May 17, 2019
Hi @AndreasB,

It sounds like an issue with a very simple fix on our end. It sounds like our system may not be updated with the new smart meter information, or the old meter details haven't automatically been removed, stopping the smart meter readings from updating on your account.

If you can pop us a call on 0330 3035063, between 8am - 6pm, Monday to Friday and hopefully one of our helpful advisors can look into this.

It also sounds like you may not have gotten one our In Home Display units (IHD) during the installation, which could also explain some of the incorrect information you're seeing. When you call our team, they can also help you with this too!

Hope this gets resolved asap for you!
I'm not lazy, I'm just in energy saving mode!
Bradley_OVO
Community Manager
Bradley_OVO
Community Leader
May 17, 2019
I've moved you to this topic @Mclek5, as I feel it best answers your query!

It does sound like your gas meter has fallen out of communication with your electricity smart meter. This post will show you how to take a manual reading whilst you get in touch with us to investigate what we can do to help you resolve this matter.

Hope this helps!
I'm not lazy, I'm just in energy saving mode!
Show more replies
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd