Little help with heating ?. It states on OVO beyond that a little help with heating if you join each week you will get 63p credit to bill each week now on week 4 (signed up every Monday as asked) still not received any payment yet, could OVO explained when this will be paid.
Solved
How long does it take to receive the help with your heating credits?
+1Best answer by Nukecad
Credits from weekly offers such as “A little help with your heating” are credited a month at a time - in the month after they were earned.
See the offer Terms: https://www.ovoenergy.com/terms/beyond-terms-and-conditions
8. Bill credit process
8.1 For Gas/Dual Fuel customers, gas used in the free heating hours selected will be calculated and paid back as a bill credit. Your bill credit will normally appear on your account in the following month, for example November will be paid in December, although it could occasionally take longer to credit your account.
8.2 For Electricity only customers, you will automatically be allocated the 10 kWk cap amount and this will be paid back as a bill credit.
8.3 This will appear as a separate line item on your energy bill, as a reduction to your price payable for energy.
+4- Super User
That sounds like you only acthally booked one week.
(So you only got a credit for 1 week).
You do have to book a time slot each week to get a credit for that week.
However if that was on your December billing then it was for one week in November.
Any credits the we have earned in December is not showing on our sccounts yet.
I think I’ve worked that out but 62p for a two hour slot is not what my indoor display shows for usage when my heating is on I’ve booked all my slots for December but won’t be holding my breath waiting for any discount due 🤔
+4- Super User
Do you have electric heating?
Remember that this is a GAS promotion.
62/63 pence represents 10 kWh of gas use at the Standard Tariff.
+4
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OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at 1 Rivergate, Temple Quay, Bristol, BS1 6ED.
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