How long does it take to receive the help with your heating credits?

Forum|Forum|9 months ago
November 21, 2025
29 replies
600 views

Little help with heating ?. It states on OVO beyond that a little help with heating if you join each week you will get 63p credit to bill each week now on week 4 (signed up every Monday as asked) still not received any payment yet, could OVO explained when this will be paid.

Best answer by Nukecad

Credits from weekly offers such as “A little help with your heating” are credited a month at a time - in the month after they were earned.

See the offer Terms: https://www.ovoenergy.com/terms/beyond-terms-and-conditions

8. Bill credit process
8.1 For Gas/Dual Fuel customers, gas used in the free heating hours selected will be calculated and paid back as a bill credit. Your bill credit will normally appear on your account in the following month, for example November will be paid in December, although it could occasionally take longer to credit your account.

8.2 For Electricity only customers, you will automatically be allocated the 10 kWk cap amount and this will be paid back as a bill credit.

8.3 This will appear as a separate line item on your energy bill, as a reduction to your price payable for energy.

Show previous replies

Nukecad

Super User

I’ve checked what @Nukecad said ….

…... But what happened to November’s credit? And the beginning of December’s?

Did you actually read what I posted above?
The one that has been marked as the “Best Answer”.

The Terms and Conditions are quite clear - You get each months events added together and credited against your next months billing.

Your bill credit will normally appear on your account in the following month, for example November will be paid in December,

I said, Hey - Watts going on.

Car1956

Newcomer

Can anyone explain why when I get emails to pick a two hour slot to receive a little help with my heating and I book slot get reminders yet when I receive my bill there is zero discount applied to my bill

Blastoise186

Super User

The £0 thing is so the system knows you’re on it - you can ignore that line.

The real credits show up on a dedicated entry.

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Ben_OVO

Community Manager

Thanks for your question @Car1956 and for your help @Blastoise186.

@Car1956 you should see the credits added on your next bill. There’s a link to FAQs and some good information about this here:

Nukecad

Super User

Hi @Car1956 you can see here what the credit looks like:

https://uploads-eu-west-1.insided.com/ovo-en/attachment/1157baef-2c39-436d-8507-bec009015007.png

At the top is the credit that I earned in November and was given at the start of December, lower down just anove the Total is the ‘opt-in’ (joining) fee which is £0.00 each month.

The credits earned in December should show on our accounts sometime later this week

I said, Hey - Watts going on.