Why is my Top Up showing on meter but not in my online account or app?

Also the new top up app is now showing error message again.  I was asked to report this if it happens again because it happened once before.  Thanks

Hey ​@hallj12345,

When did you last top up? Just a heads-up, it can take about half an hour for the top-up to show up in the meter app. I’ll go ahead and report this issue to the app team and check if they’ve received any other reports. Thanks so much for letting us know 😊

Hello,

Thanks for your reply.  It is also on the online account as well.  Phoned this morning.  Man on phone spoke to team and escalated it too.

Hey ​@hallj12345,

Just chatting with the team just now about your issue and they’ve asked if you managed to grab a screenshot of the error message at all? If not no issue they’re just wanting to see what message appears. 

Hello,

It's the same error message in red that someone called JohnneyThunder flagged up.

Morning ​@hallj12345, 

The team has asked if you are still experiencing the same issue in the app today, as your balance should automatically update overnight. Let me know, and I will relay it to them.

Hello,

Thank You for replying.  Yes the app has updated and is also back up and running.  Thank You for your help

Great to hear ​@hallj12345 and if you need anything else let us know 😄

Thank You,

It has also updated online as well.  I asked because it usually updates in a few minutes after topping up.