Got questions about your smart meter? We have a helpful series of short videos for the most common models of smart meter covering re-enabling, topping up and accessing emergency credit.
If you’re unable to find the answers you’re looking for below please check out our pay as you go topic hub:
Or why not ask our community?
(Aclara)
(Landis & Gyr)
(EDMI)
(Elster)
(Smart energy tracker)
(Secure)
(Geo IHD)
How to get in contact about my OVO Pay As You Go account
- The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 9am to 5pm Monday to Friday and 8am to 2pm on Saturday.
- Or call us on 0330 175 9669 during the same times.
If you’re with Boost
- Find answers or chat with Boost at boostpower.co.uk/help
- Or call them on 0330 102 7517.
Got a question about your Pay As You Go energy use, top-ups, keys, cards, or anything else? Why not see if you can find the answers in our dedicated PAYG Forum category.
There are also tons of helpful resources and information available on our OVO Help pages.
If you or anyone in your household is vulnerable, or just needs a little extra assistance at a difficult time in your lives, our Priority Services Register is a free support service you might find useful.
Struggling with your energy bills? Our Winter Support Package might be helpful to you.