Why do I get estimated readings in my bill when I have a smart meter?

This should be apparent from the reading history page: smart readings, estimates and manual readings should be labelled as such.

Hi @Amerififer, 

I can see some great advice has already been given by our forum volunteers about this.

As we don’t have access to your account here we can only really guess what has caused this jump in gas usage. It sounds like it is most likely to be an estimated reading however, I’d advise contacting our Support team so they can look into this further for you.

Please let us know how you get on.

Hi, 

I have received two bills for the same time period but the second bill states: 

"Here's your statement explained for the period [date] to [date], it replaces our charges of £x including VAT of £x"

Ovo have then charged my account for both bills even though the second bill has the statement above written on. 

Both bills have the same start readings but different end readings. The calculation for the second bill is correct and considers the start and end. 

Should the first bill be disregarded in full sue to the statement?

Thanks 

​​​

It rather depends on how you pay for your energy.

• If you pay by Direct Debit, all you need to do is make sure that the first - incorrect - bill is removed from your account. Support should be able to make that happen.
• If you pay on receipt of bill, you should pay whatever the second bill instructs you to, if you’re satisfied that it’s correct.

Do you have a smart meter? If not, were the readings used for these bills ones submitted by you or OVO estimates? If they were actual readings for the closing date of the bill, you have nothing to worry about. If they were estimates, make sure to submit regular readings including one on the first day of each billing period.   

Support should be able to sort this out after the weekend.

 Hey @Confused terminology 

I can understand your confusion! Firedog has given some helpful advice here:

I just wanted to add the following topic 😊

Pop back if you have any further questions.

Thanks firedog,

I really appreciate the advice. Its a shame the support team don't understand and i have got no further even with a complaint as the adviser said it would be the best action...

I’m sorry to hear this ​@Confused terminology. If you’re unhappy with the resolution the complaints team have proposed you can escalate your complaint further. Find out more about the complaints process here.

Throughout the month of December, my kwh usage on the app was showing around 17kwh per day. However by the end of the month, it was showing as 23kwh per day. I thought I was on track to pay the same amount as the previous month but was surprised when the bill came through and my debit suddenly increased. Does anybody know the reason for this?

Many thanks in advance!

You should check whether the bill is based on actual or estimated readings (it can be estimated even with a smart meter sometimes).

There was also a cold snap towards the end of the month which could have increased your usage?

Thanks very much for your reply. Would I have to check that with OVO or can you see if it is an estimate on the app?

Regarding usage, it is showing a similar usage from 1 Dec right through to 31 Dec. It is just strange that the usage jumped for all of the days.