Is the OVO app down?

Anyone else experiencing a problem accessing the App today?  All was fine yesterday (although it was not showing usage information for 30 Jun.  
 

was able to access via the internet but again no usage information for 30 Jun nor 1 Jul.

Have you tried online instead? My usage was also missing yesterday but I can see my account online. 
https://account.ovoenergy.com/

I can see info online but not the info I could see in the App.  specifically there was a page that showed day by day the usage in kWh and £.   I found this the most useful dataset of all.

There is only partial information on the website and you have to switch between various graphs to see it rather than a tabular list that was in the App.

Hi

Me  experiencing exactly the same probely end of month and new price cap thing

Seen it like this before

Regards Arthur 

Yep the app isn't working this morning,  but logging in via Web portal is. 

A lot of companies do I.T infrastructure maintenance over weekends, so it could be related to that. 

Thank you.  I also see that the summary usage costs on the website differ slightly from those on the App (when it was working) so I will need to chat with the Support Team about that. 
 

Also on the website when selecting a single energy (Gas or Electricity) the total kWh figure remains the summation of both energy types.  These could be seen separated in the App

Thank you.  I also see that the summary usage costs on the website differ slightly from those on the App (when it was working) so I will need to chat with the Support Team about that. 
 

Also on the website when selecting a single energy (Gas or Electricity) the total kWh figure remains the summation of both energy types.  These could be seen separated in the App

 

 

If you slide that top section across @PDowell you get a bit more info. Also on the Month tab, you can see an approx level for each fuel. 
There’s also a table breakdown link below the graph and if you turn your screen (if you’re on a handheld device), you can click on the time slot and see a data label with more info 

Looks like it might be down. There’s no-one around at OVO today, but I’ll let the forum moderators know when they come back in the morning.

Access to daily consumption charges, on the App, at weekends and bank holidays is not uncommon. It's almost certainly an OVO problem. Though we can access this information onliine, the whole purpose of the App is to support customers, without having going online for this information.  What is needed is a consistent delivery of daily consumption charges, 24/7, 365....on the App.

Just gonna slide in here for a sec.

Heads up! This comment was left by a forum volunteer rather than an OVO employee.

Thanks for flagging up the App issues. We’ve gone ahead and alerted the forum moderators. If it’s still out of action in the morning, they’ll get this flagged internally.

Sorry for the trouble.