Anyone having issues accessing the OVO app this morning?
Best answer by Tim_OVO
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Userlevel 7
+1
- Plan Zero Hero
- 6494 replies
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2 July 2023
The Priority Services Register covers those cases. Simply set that up and request the meter reading visit + engineer password option.
Similarly I, and probably most others have no idea what DCC means
Userlevel 7
+1
- Plan Zero Hero
- 6494 replies
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2 July 2023
DCC = Direct Communications Company, the network provider that connects Smart Meters to suppliers.
Userlevel 7
+5
- Plan Zero Hero
- 2282 replies
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2 July 2023
DCC is the UK data centre who collect the info from the smart meters
Everything was working fine yesterday, Saturday but today the app keeps saying it can’t find my account. However I can log in online but I find it more confusing than the app and don’t know where to look to find out what colour the grid is?
Userlevel 7
+1
- Plan Zero Hero
- 6494 replies
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2 July 2023
The app issue has already been reported to OVO. We’re waiting for the forum moderators to pick up the report.
As for your other query, try https://dashboard.carbon-zero.ovoenergy.com/ovo-greenlight/carbon-intensity
Thank you so much I’ve been trying to find out all day. And thanks for the link
Userlevel 7
+5
- Plan Zero Hero
- 2282 replies
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2 July 2023
You might be interested in the National Grid app
https://apps.apple.com/gb/app/whentoplugin/id1576815985
There are a few different versions available
Userlevel 7
- Plan Zero Hero
- 1101 replies
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2 July 2023
DCC = Direct Communications Company, the network provider that connects Smart Meters to suppliers.
A minor correction: DCC is the Data Communications Company, who “together with our customers … connect homes and businesses to a single, secure, smart metering network.”
My app says can’t find account
Userlevel 7
+5
- Plan Zero Hero
- 2282 replies
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2 July 2023
Yes. Try online until it’s back up.
https://account.ovoenergy.com/
But what’s a smart meter got to do with the Ovo App not working? I don’t have smart meters either but as I said above, users can’t manually provide meter readings via the Ovo app as we usually do.
Userlevel 7
+5
- Plan Zero Hero
- 2282 replies
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3 July 2023
But what’s a smart meter got to do with the Ovo App not working? I don’t have smart meters either but as I said above, users can’t manually provide meter readings via the Ovo app as we usually do.
You were saying about submitting meter readings in a timely fashion and a smart meter would do it automatically
Userlevel 2
Hi.
Suddenly can't access my account via the app.
It just comes up that my account details can't be "grabbed" at the moment. Trying to log in creates the same message. This is sudden, since 1st.
Thanks.
Userlevel 7
+1
- Plan Zero Hero
- 6494 replies
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3 July 2023
The web portal is still up. You can use that while the app gets fixed (we’ve also already reported that too).
Userlevel 7
Update on OVO app issues from this weekend: This has now been fixed and the OVO app is now available along with the web online account: https://my.ovoenergy.com/login
Userlevel 7
Update on OVO app issues from this weekend: This has now been fixed and the OVO app is now available along with the web online account: https://my.ovoenergy.com/login
I’ll rephrase that, what’s the DDC failure ( blamed above as being the issue and not Ovo) that were told is linked to smart meters got to do with the Ovo App not being able to find my account details, and hence not work. I don’t have a smart meter.
Userlevel 7
+1
- Plan Zero Hero
- 6494 replies
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3 July 2023
The app and web portal work in different ways, providing a degree and layer of redundancy. If one goes down, it doesn’t generally take the other with it.
Several of us have managed to get things to work just fine via the web portal all weekend. the app is currently being fixed by the team that looks after it.
With the DCC thing, we were referring to the fact that it seems to implode every time there’s a mass rush to update tariff configs for basically the entire country at once.
That’s the clearest reply so far, that the app not currently working is an Ovo issue and not an external DCC issue as was implied with the wording above. Let’s hope Ovo fix it soon.
The suggested crashing of the DCC with each tariff change suggests a fundamental failure of systems analysis and design at their end. The requirement is quite an obvious one and they’ve seemingly not built in the capacity into their software design.
Userlevel 7
+1
- Plan Zero Hero
- 6494 replies
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3 July 2023
Well, in fairness they didn’t exactly expect it to get smashed to pieces every three months when they first built it.
I imagine they’re working on solutions, but scaling up isn’t as easy as just pressing a button and waiting for more instances to come online. It takes a lot more work than that.
Userlevel 6
Hey
Sorry for any inconvenience this may be causing. As
The team are currently working on getting the issue with the app fixed. Hopefully it’ll be back up and running soon. I’ll pop back on here when we here more on this.
Userlevel 6
Hey
Really sorry for any inconvenience this is causing. As BPLightlog has said, you can still log in on the web at https://my.ovoenergy.com/login.
The team are currently working on getting the issue with the app fixed. Hopefully it’ll be back up and running soon. I’ll pop back on here when we here more on this.
Userlevel 6
Hi
Sorry for any inconvenience this may be causing you.
As Blastoise186 has said you can still access your account via the web portal here, https://my.ovoenergy.com/login.
The team are currently working on getting the issue with the app fixed. Hopefully it’ll be back up and running soon. I’ll pop back on here when we here more on this.
Userlevel 2
The web portal is still up. You can use that while the app gets fixed (we’ve also already reported that too).
Thank you. The Web portal is not giving daily usage as far as I can determine, but everything else.
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