I think there's something wrong with my traditional E10 meter readings, it looks like they've been swapped around?

Hi @Jack Oat ,

We need to see photos of the meter first.

Thanks, hopefully these will do

Can you see your meter readings online at Billing history - OVO Energy? If so, you should be able to match what you see on the meter (Rate 1 - 00967 and Rate 2 - 07091) to what is recorded as peak and off peak, or perhaps day and night or even normal and reduced or something like that. 

If you have electric heating, I would expect the bigger figure (7091) to be the offpeak one, but it depends a lot of course on what other energy-guzzling equipment you have running and when.

Again, if you have access to your online account, you can see the peak/offpeak timings on the Plan page. Then it’s easy to match the meter’s RATE NOW (in your picture, that was RATE 1) to the current time. 

Thanks Firedog, my problem is that I need a definitive answer. The meter was  changed for a new one (with 00000 starting values)in 2019 before Covid and I am pretty sure that the initial readings were probably entered on line the wrong way round ie off peak was put into peak and vice versa. Since then the readings have been entered as I see it correctly, but the system automatically swaps them over. Written and verbal contact with SSE was fruitless and I am now taking up the case with OVO who at the moment seem similarly resistant.

Thanks for your help

In addition to the above, yes we have storage heaters and do not have any other energy guzzling equipment. Images of the meters have been sent to both SSE and OVO

Sorry, I’m not quite sure what you mean by this. What counts is the meter readings in your account. If the electricity passing through the meter during offpeak hours is shown as being added to the offpeak register online, that’s what should be happening and your bills will be correct. 

Your bill will show the readings used in the calculation. Are you saying that offpeak usage is being billed at peak rates and vice versa? If not, what’s the problem?

I am being billed for off peak electricity at peak rates, because even although I enter the off peak usage in the off peak slot online and the peak reading in the peak slot online the system automatically swaps them over because of the initial readings being entered incorrectly when the meter was first installed (ie the peak reading was put into the off peak slot and the off peak into the peak slot in error) ie the meter reading in my account are real readings but the wrong way round. Thanks again.

If you take a look at which register increments during the day (peak hours) then that should be fairly clear. If you felt so inclined, you could also check at off peak hours too. 
Note the reading(s), take a look an hour or so later and again note the readings. 
 

Edit: looking again, the top photo says ‘Rate Now’ which suggests that register 1 relates to whenever the photo was taken (peak presumably). Also note that there have been a number of users who have had problems on E10

Thank you BP Lightlog, good advice