Tutorial

How to submit a traditional meter reading on your online account or OVO app

  • 27 September 2021
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How to submit a traditional meter reading on your online account or OVO app
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Not yet made the smart meter upgrade and need to send us your monthly meter readings? The easiest way to get these over to us is by logging in to your online account or OVO app (download for Android or iOS). 

 

On the menu bar (to the left or top right hand corner on mobiles) you’ll see the ‘Meter Readings’ option - click this to reach the ‘Meter Readings’ page:

 

Exact appearance may vary

 

Here you’ll see the meter serial number for each of your meters as well as the last meter reading that was submitted and the date this reading was received. If you’ve got a traditional meter, you can view a full run-down of all the meter readings you’ve previously sent us by clicking ‘view reading history’:

 

 

Exact appearance may vary

 

You can click ‘Back to meter readings’ to go back to the main Meter Readings page, from here you can submit the reading for each meter by clicking the ‘Send reading’ button:

 

Exact appearance may vary

 

This page has a handy guide to reading your meter (both standard numerical meters or the slightly trickier dial meters). You can then enter the reading you’ve taken (removing anything after a decimal point or in red) in the box or boxes (for Economy 7 members) provided. If you enter a reading that doesn’t match up to the previous readings we’ve received you may see this error message:

 

Exact appearance may vary

 

We’d encourage you to double-check the reading you’ve taken (particularly if it’s a dial meter!) and make sure you’re not including any digits after the decimal point. If the latest reading is correct but you’re not able to submit it here due to this error message, our Support Team can look into this for you.

 

If you’re a dual-rate (Economy 7) member but only have one box showing, this could indicate a technical issue with your account, in which case our Support Team will be able to log both sets of readings and refer the issue on to our tech team.

 

You’ll only be able to enter the readings here on the same day they were taken. If you’ve taken the readings on a different day, email these to our Support Team who’ll be able to submit any readings previously take, at a later date.

 

Those obstacles aside, entering the reading should be fairly straightforward. You’ll know it’s been submitted successfully when you see this page:

 

 

Exact appearance may vary

 

You can then click the ‘Next, send gas reading’ to submit the reading from your other meter (if this applies to you).

 

All set for the next month - If you now refresh your Homepage, you’ll see the balance adjust to include the latest usage within a few minutes of submitting the meter readings!

 

Don’t want to have the faff of logging the readings every month? You may be interested to hear more about the benefits of going smart.

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

 


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