How do I contact OVO Customer Services if I need some help?

I wish to go Paperless !

Please sort as soon as possible

@Rowan Temple you will either need to wait for the communication or get in touch with customer support. No one here can access your account being a public forum

Hi @Rowan Temple,

Please get in touch with our Support team who’d be able to help with this. As our forum volunteer has mentioned we’re unable to access your account here to do this for you I’m afraid. 

Let us know if you have any issues getting in touch.

For various reasons, I can only submit meter readings via a live chat with an adviser. You have to go through the bot first. This has generally been relatively uncomplicated. However, on the most recent attempt, several conversations were spontaneously terminated by the bot. I was only able to access a human after giving a false answer to a question about pay as you go meters. Anyone else getting this??

Yup, tried that. It asks you if you want to speak to an adviser, you say yes. After a couple of further questions, it terminates.

Mmm, that sounds like it is putting you through; but then for some reason the connection either isn’t connecting or is immediately dropping out.

I’ll ask backstage if they can get someone to take a look at it.

In the meantime can you not telephone to give the readings?
(I assume your issue is with submitting them online?)

I’m sorry to hear you’re having issues ​@Confounder, are you able to take some screenshots (ensuring that you don’t include any personal information) & i’ll flag this internally. 

In the meantime you can use another method to contact our support team:
 

Social Media

• You can private message us on Facebook or on X or Instagram with the handle @OVOEnergy

• Again, you’ll need to answer security questions, including your full name if you use a different name on social media to the one on your OVO account. Please remember not to post your personal information in public posts on any of these platforms.

Call us

• Our Pay Monthly number can be found in the Help Centre, and our Pay As You Go contact number can be found here.

Hey ​@Confounder, 

I've sent you a private message requesting your account number. I've also shown your thread to the bot's development team. They've run success checks to see if anyone else has been impacted and have observed completed actions through the automated service within the last 24 hours. Hopefully, your account information will help us identify where issues are occurring.

Emmanuella -- thanks, I’m afraid I don’t have relevant screenshots

Chris -- have replied to your message

Thanks.