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Best answer by Jess_OVO

Updated on 17/04/26 by Ben_OVO

 

You’ll need to get in touch with the Support Team as we don’t have access to accounts here at the Forum. Check out the details and links below for the contact details you need.

 

If you’re pay monthly the contact details are as follow:

 

Phone: 0330 303 5063 

(Opening hours are Monday to Friday, 9am to 5pm)

 

Webchat: Chat with us

(Opening hours are Monday to Friday, 8am to 6pm,

& Saturdays, 9am to 2pm.

 

For all other contact methods, check out the full topic below:

 


 

SignVideo is a free service that connects British Sign Language (BSL) users to our advisers through an online interpreter. Their opening hours: are 9am to 5pm Monday - Friday.

 


Collections Team

 

Collections can be contacted by webchat from 8am-6pm Monday to Friday and 9am-2pm on Saturdays. You can also contact the team by phone on 0800 0699 9831 from 9am-5pm Monday to Friday. For more without contacting the team, check out the payment support tool page here.
​

 

Got a complaint? 


You can raise a complaint by contact Customer Support, you can find out more about our Complaint Procedure here.

 

 


There’s lots you can do yourself on the app and online account
 

 There’s lots of things you can do yourself on your online account. Give it a go and if you’re not sure, find out more via our online account tutorial collection here:

 

 

If you’ve not already got the OVO app, you can download it here for Apple, and here for Android, and manage your account from your smartphone. See OVO’s guide on our app here. 

 

If you want to start a switch to OVO or you’ve just moved into a property that we supply, you can get the ball rolling with setting up an account here (it’s the same page but it will work for both. 
 

 

Need some more information about something? We’d recommend OVO Help for guides and tutorials, or this forum, where we have thousands of topics about all sorts of energy questions. See this dedicated page for someone new to the forum. 
 

 

How to get in contact about my OVO Pay As You Go account
 

118 replies

Show previous replies
S
Newcomer
SharonGiles
Newcomer
June 21, 2024

When my 1 year fixed plan expired in April, I was expecting to change to the Simpler Flexible Plan but now find that I’m on a 2 year fixed plan.  How can I change this?

BPLightlog
Super User
BPLightlogSuper User
Super User
June 22, 2024

If you get in touch with customer support, I’m sure they’ll be able to advise. 
 

There’s also an online chat facility (within hours)

https://www.ovoenergy.com/help

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    Shads_OVO
    Retired Moderator
    Shads_OVO
    Retired Moderator
    June 24, 2024

    Hi @SharonGiles,

     

    Our forum volunteer has already given some good advice here. As we’re unable to access your account via the forum, it would be best to contact our Support team so they can look into this for you.

     

    Please let us know if you have any problems getting through to the team.

      S
      Newcomer
      susiep0
      Newcomer
      August 1, 2024

      Everytime I ring the 0330 number it's saying they're having problems with their network so I can't get through. Been like this for 2 weeks! Any other number I can ring to get through to a pay monthly number?

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      August 1, 2024

      @susiep0  Use Live Chat via https://ovoenergy.com/help .

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      S
      Newcomer
      susiep0
      Newcomer
      August 1, 2024

      I have used the live chat and entered all my details… at the end they say please ring the number provided to speak to a representative 

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      August 1, 2024

      I test the phone system on a regular basis, it seems to be working fine.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      S
      Newcomer
      susiep0
      Newcomer
      August 1, 2024

      Well it's a shame I can't send a recording of the message I'm getting while trying to ring

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      August 1, 2024

      I’m afraid it has to be that way - otherwise certain nefarious users would try to upload malware. It’d also be an absolute headache to moderate and ensure folks didn’t post personal info or sneak other bad stuff through. It’s ultimately for the best that file uploads are disabled here.

      Only trusted users have that ability.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Shads_OVO
      Retired Moderator
      Shads_OVO
      Retired Moderator
      August 1, 2024

      Hi @susiep0,

       

      I’m sorry to hear you’re experiencing this. This is unusual.

       

      Could you try calling the number again with your number on private?

       

      If you type the word “agent” on webchat the bot should confirm your security details and pass you through to an agent.

       

      Please keep us updated with how you get on.

      Show more replies
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