How do I contact OVO Customer Services if I need some help?

The digital assistant was extremely helpful to my problem ,unfortunately we got cut off ( my fault) before I could confirm date & time of visit

I apologise for this error

Hey ​@JEANETTE ROBERTS ,

For this, I’d suggest using Live Chat again in the morning and they can either check it’s booked in, or book again for you. :)

my direct debit has been increased to £275 per month. i have been trying to contact them via 2 different phone numbers and via webchat for an hour now and getting no response. the messages on the phone are looping and there is nothing at all on webchat bar the bot!!!!

this is disgraceful!!!

i cannot change the value myself as it is saying i am not the account holder, although i am!!!

there were some issues with the account set-up when i signed up to Charge anythime and they messed it up and it has never been the same since!!!

HELP!!!!!

Can you access the profile page for the account in question? This should show the name of the account holder, the registered email address and the phone number. OVO’s automated communications systems are geared to associate incoming calls with the right account according to the address or phone number concerned, so it’s vital only to use the registered ones.

Contact details are here: Emergency contact information, scheduled PAYG outages, and methods for contacting OVO - (November 2025) | The OVO Forum

Finally got in touch on a 3rd number I was given which took about 45mins to connect. They are refusing to lower it any less than £235 because they say that's what the computer has calculated my predicted usage will be - my largest monthly bill in the past year was around £170 (I have an EV). They are making all customers have a full months worth of credit in their accounts, so they are overcharging everyone until they reach that calculated sum. It's a disgraceful way to run a business. There will be thousands of people out there who cannot afford this, and with Xmas around the corner…

The lady I spoke to was very good and has been taking calls all day from people complaining about their new policy and the overcharging. So either I change to a single usage bill that I have to pay manually when it comes in (only pay for what I use as I use it) or change to a new supplier. I think the latter is going to happen. This whole debacle took around 3 hrs….

​@nelson996 welcome to the OVO Forum. As you’ve mentioned Charge Anytime I’ve updated your account to display your EV ownership.

I’m sorry to hear of what’s happened here. Without seeing your account its hard to gauge exactly what’s happened, but if your Direct Debit has had to be increased this will either be to bring you out of debt, or to avoid you falling into debt based upon your current balance and rates.

I was £200 in credit

Are you on a different tariff to last year? Also, bear in mind that we are heading into the coldest months. If you have one month’s credit in your account, or just over, this generally wouldn’t last for the winter.

I appreciate that it’s never nice to be told your Direct Debit needs to be increased, but it’ll mean that you split the higher cost of the winter months over the course of the winter, rather than making even bigger payments, if that makes sense.