How do I change my Direct Debit date?

Heads up everyone,

I’ve updated the ‘best answer’ on this one, as you can change your Direct Debit via your online account now 

Hi, my current direct debit date is the 5th of every month and next payment due 5th December. I’ve just changed the payment date to 25th of each month. Will my next direct debit come out in 3 days time on 25th November or will it be 25th December. Just wondering as my pay won’t be there on the 25th November this month only from next month. Thanks 

Howdy @Alysha01 ! :)

If you change the DD now, it definitely will NOT process any payment on the 25th November because it’s too late for that to go through. It will process from the 25th December onwards - but may be later next month due to Christmas.

Good day! I have read that I should be able to change my DD amount on the app or online account. I can see OVO’s recommended amount which would be a reduction from the amount presently being paid. I therefore want to reduce my monthly payment. However, I do not have that action available but I do get a note that says this DD can only be changed by the person who set it up! Is that OVO (or SSE) or myself who set up the original DD, please? Do I have to call OVO to make the change? 

Hi @Michali you should be able to update those settings as long as the account is set up correctly. Are you using the same email to log in and is there anyone else listed in the account?

Thanks for replying. Yes, my husband is included in the account but we use the same email address.  But I followed the instructions on the video but apart from telling me what the recommended amount would be, there is no option to actually change it. That notice as above suggests that as it was set up by SSE before we were switched to OVO, OVO would have to actually change the amount. 

It’s probably best to get in touch directly then @Michali . I’m not sure what’s available today being a bank holiday but there's

Customer Support  -  tel:03303035063

Webchat  -https://help.ovoenergy.com/#contact_us_container

or via direct message to their social media channels 

Twitter  -  https://twitter.com/OVOEnergy

Facebook  -  https://www.facebook.com/ovoenergy

during normal working times

Thank you! I will have to call/contact  them. 😢 

Hey @Michali,

Sorry for the issues you’re having,

It should look something like this on the Online Account:

My only thought is that if you have newly migrated over to OVO, there may be a period in which OVO need to see your usage before we allow a direct debit change or you need to wait for your first statement. You should still be able to amend the direct debit by calling the Support Team.

Hope this helps. 

Thank you for your response. We have been with OVO for about six months now having been migrated from SSE. I think I will have to call but have posted on Twitter first to see if they can help. 
 

My payment page looks like this and there is definitely no option for me to change the amount. They do allow me to suggest a new amount and how much they recommend, along with a forecast on how much credit I should have at the end of twelve months but there is no option to actually make the change. Only that statement that the this direct debit can only be charged by the person who set it up. As the initial amount was determined by SSE and is now determined by OVO, I’m presuming that they are ‘the person who set it up’!