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Rank 1
April 10, 2018
Solved

How do I arrange to move the meter to the other side of the wall?

  • April 10, 2018
  • 15 replies
  • 15155 views
Hi,

Would like to move the meter from the front room to the outside wall. It is literally on the other side of the wall, thus under 1 meter.

Please do advise.

Kind regards
Azzam
Best answer by Transparent

Updated on 19/08/25 by Abby_OVO

 

Whilst suppliers such as OVO can help in the relocation of your gas/electricity meter, we’re not the only ones who need to be involved. You can find out who is responsible for each part of your meter setup on our handy guide

 

It sounds like you’re looking to move a meter from the existing meter backboard, in which case, you would need to contact your local DNO to move your electricity mains cables or your gas transporter to move your gas pipework. This work should be arranged to take place on the same day as our engineers visit to move the meter to make sure there is no disruption to your supply and would incur a separate costs to any work carried out by OVO engineers.

 

As a non-essential maintenance job, there’s a charge for us to move your meter. Check the up-to date costs on the guide below:
 

 

If you’d like to go ahead and get that meter relocation arranged reach out to our Support Team.


We’ve also got a really similar topic on the Forum which may be helpful here too:

 

 

15 replies

Tim_OVO
OVO Staff
OVO Forum Legend
October 20, 2020

Are you going to add one, or merge the Topics?

 

I have done, above. But here it is.

 

Are they now prepared to install a Smart Gas Meter where the earth connection is not within 600mm of the meter?

 

No change in this as far as I’m aware. As hinted to above, and taken from this topic on meter exchanges:

 

 

 

Gas technical information - Electrical earth bonding


What is it?


Electrical earth bonding (or cross bonding) is required to stop you or the installer from getting an electric shock from the gas pipework. This is something that all properties should have, however older ones may not. The bonding attaches the earth cable to the outlet pipework (see bonding clamp below).
 



Why is it aborted?


We are not allowed to move or alter the earth bonding. Therefore if we need to complete alterations on the pipework, we are obstructed by the earth bonding. This usually happens either on a semi concealed exchange, or if there is lead pipework that needs to be exchanged. If this is the case these jobs can’t go ahead.

What advice if this happens?


You would need to organise for an electrician to relocate the electrical earth bonding. The earth bonding needs to be within either 600 mm of the meter outlet, or in the case of an external gas meter it can be within 600 mm of where the pipework enters the property. Once this has been done, you can contact us to re-book the job.

What should we not do?


We should not exchange/install new pipework and leave the cross bonding unattached. If this is the case, please contact us ASAP. 

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Newcomer
March 16, 2026

Hello,

 

My smart meter is in the cellar of my downstairs neighbour. The flat has been sold by my landlord who  has asked me to get OVO in to install a meter in my flat. How can I do this?

Rank 6
March 17, 2026

If your landlord owns your flat, I would think it would be down to him to organise this - at the very least I imagine OVO would want the owners permission before making any major adjustments….

Newcomer
March 17, 2026

That’s what I’m thinking as well.

Chris_OVO
Community Manager
Community Manager
March 17, 2026

Hey ​@Imbroglio,

 

Welcome to the community! 

 

I just wanted to clarify something since the thread title sounds like you’re moving a smart meter. Are you looking to have a brand new meter installed in your property? Also, if the flat below has been sold, I’m assuming your landlord would take care of the costs for removing the old meter since they owned that unit too.

 

Is it your name on the account for organising everything, or is it a landlord account where they manage it and just bill you each month for usage? As Woodstok mentioned, if it’s your name on the account, it’s a good idea to get your landlord’s consent in writing for the new meter installation. This way, if anything goes wrong during the process, like having to drill holes for installation, you won’t have to worry about them holding that against you when it comes time to retrieve your deposit.

 

I’ve had a similar experience in a flat I rented where BT had to wire a router through a door frame, and my landlord tried to say it was “damage” to the property! It was quite the hassle!

 

I've also included a link below to our job costs whether you're a dual fuel customer or electric only, so you can see the pricing. If you have any questions at all, feel free to ask! We’re here to help!

 

 

Renewable energy jokes never get old.