How can I make a complaint about my OVO Energy account?

We have a major ongoing issue and have lodged a complaint, how do I contact the complaints department when I work 7am-5pm??

Here’s all the contact details https://www.ovoenergy.com/feedback

Thanks for that, still does t explain how to get in touch about a complaint when the only hours the phone lines are open is 9-5! Any ideas anyone?? 

You can use the email address on that page 24/7/365 to get in touch as well if it’s complaint related.

Hey @jcallaghan23,

I’m really sorry to hear this,

I’ll get Forum_Support to reach out, please keep an eye on your private messages. 

You might want to try complaints@ovoenergy.com . If it’s been assigned, someone will pick up your message there

We ask that you keep to one thread on this Forum mostly because it keeps things neat and tidy, reduces the workload on the Forum Moderators but more importantly… Makes it easier for everyone to keep track of what’s been said.

What you post here however, is independent of anything done by OVO internally - this Forum runs on a separate system.

You can use this link: https://forum.ovoenergy.com/inbox/overview to quickly see any PM’s you’ve not yet read.

I raised a complaint nearly 3 weeks ago due to not being able to top up my gas meter due to Ovo not providing me with a top up card, missed engineers visits etc.

On a Web chat nearly 2 weeks ago when I asked about my complaint I was told it had been closed the same day I had raised it as it had been resolved .

It hadn't been resolved so I registered the complaint again.

Now 2 weeks later I still haven't heard anything about the complaint and my problem still hasn't been resolved.

I was told I would be contacted within 24 hours about the complaint.

Is this the standard of customer care I can expect from Ovo who have just taken my supply over from SSE ?

I have just been offered £25 compensation via the Web chat.

I am disabled so on your "priority " list. 

I had no gas for 21 days.

I had 2 failed engineers visits, 2 failed blue flash card delivers, sent to a shop to pick up a card you had arranged for me to collect but there was no card there and the shop knew nothing about it.

I was repeatedly told that a card had been posted out to me but 23 days later I have still not received a top up card.

I had to move out of my flat because I had no gas.

£25 compensation is a joke.