How can I make a complaint about my OVO Energy account?

Hi @headlight 

That is painful to read such terrible service for some one on the priority service register. 

I would try asking for more compensation than £25 at the same time as asking for your issue to be fixed. 

If ovo refuse, then ask ovo for a deadlock letter to your complaint. 

You would also normally be entitled to this in addition to the £25

- £30 for each missed appointment where you were not given sufficient notice , and an additional £30 if this was not paid within 10 working days. 

- £30 if the engineer didn't turn up with the right equipment, and an additional £30 if not paid within 10 working days. 

Then ask the Energy Ombudsman for help once you have the deadlock letter. 

https://www.energyombudsman.org/

The average compensation payments awarded against ovo by the ombudsman are more than £25 over and above any statutory payments for missed appointments etc. 

On the ovo complaints page there are email address you can raise your issue with the ovo CEO. 

https://www.ovoenergy.com/feedback

I just emailed the CEO.

I got an immediate reply saying thanks for the feedback,  we use it to improve customer service but we don't reply to emails. 

Use this one rather than the feedback one

Raman-complaints@ovoenergy.com

Thank you Jeffus, I've just sent my complaint to that email address. 

Perhaps if OVO sorted out the fact that contractors commissioned to attend and change meters actually did. OVO pay customers £30 for non attendance of these people. 
perhaps if OVO sorted this problem once and for all our price increases wouldn’t be as often.

i have to ask how many £0000’s are wasted on this matter of customer reimbursement. ??

There is room for improvement, although it is not a large proportion of complaints.

Meter installing and exchange isn't in the top five issues for ovo complaints currently.

Personally I would prefer if the customer service category was split out as I suspect some of these are related to other categories.

Some more general information on suppliers meeting smart meter targets

https://www.ofgem.gov.uk/publications/energy-suppliers-pay-total-ps108-million-not-meeting-smart-meter-installation-targets-2022

Are you employed by OVO? 
 

odd the contacts I have talked all confirm this is a big problem!

Fair question.

No I do not work for ovo, i have never worked for ovo or  worked for any energy supplier or in the energy sector every.

Out of curiosity where do you work, where do your contacts work and can you post the statistics they are using? It would help inform the point you have raised if we could read the statistics.

I can see you seem to have a vast internet knowledge.