Feed in Tariff (FIT) or Smart Export Guarantee (SEG) payments - who to contact if I have a query?

Great question about your new solar panels! We’d love to help ensure you’re getting paid for that wonderful solar energy. 🌞

The answer to this question depends on when your solar panels were installed and when they were registered with an energy supplier that supports exports.

If you registered for the Feed-in Tariff before April 2019, you'll be paid for both the energy you generate and the energy you export. This means you will have a separate generation meter. The export reading can be recorded either by an export meter/smart meter, or it can be 'deemed,' which means we calculate it based on your generation reading.

After April 2019 the Feed-in Tariff was replaced by the Smart Export Guarantee (SEG). This payment only covers energy you actually export which is clocked by your smart meter.

If you've registered for the FiT or SEG with us, please send your readings at the end of each quarter: March, June, September, and December. You'll receive your statement and payment for that quarter within eight weeks. We'll send you a reminder link to submit your readings or you can submit your FiT or SEG generation/export readings directly to OVO’s support team. They will record this information and send it to the correct team.

How to get in touch with the FiT/SEG team

If you need to speak to our team about your Feed-in Tariff you can call 0330 102 7421 Monday - Friday from 9am to 5pm or email via fits@ovoenergy.com.

If you need to speak to us about your Smart Export Guarantee (SEG) you can call 0330 102 7421 Monday - Friday from 9am to 5pm or email via seg@ovoenergy.com.