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fun2funky
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May 5, 2017
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Feed in Tariff (FIT) or Smart Export Guarantee (SEG) payments - who to contact if I have a query?

  • May 5, 2017
  • 135 replies
  • 6414 views
We are new to solar panels and have received only 2 payments so far, very disappointing does anyone else have a problem with how much they are generating and who should I contact!
Best answer by Tim_OVO

Updated on 15/08/25 by Abby_OVO

 

Great question to ask about your new solar panels, we’d love to help make sure you’re getting paid for that lovely solar energy. 🌞

 

The answer to this one will depend on when your solar panels were installed and registered with an export supporting energy supplier.

 

Before April 2019 and registered for the Feed-in Tariff?  You’ll be paid for both the energy you generate and the energy you export, so you’ll have a separate generation meter. The export reading can either be clocked by an export meter/smart meter or ‘deemed’ whereby we calculate it based on your generation reading. 

 

After April 2019 the Feed-in Tariff was replaced by the Smart Export Guarantee (SEG). This payment only covers energy you actually export which is clocked by your smart meter.

 

If you’ve got your FIT or SEG registered with us, we request the relevant readings at the end of each quarter (March, June, September, December) and you’ll receive your statement and payment for that quarter within 8 weeks. You’re able to submit any FiT or SEG generation / export reading directly with OVO’s support team, who can add it to an internal form and send it to the right team. 

 

How to get in touch with the FiT/SEG team

 

If you need to speak to our team about your Feed-in Tariff you can call 0330 102 7421 Monday - Friday from 9am to 5pm or email via fits@ovoenergy.com.

 

If you need to speak to us about your Smart Export Guarantee (SEG) you can call 0330 102 7421 Monday - Friday from 9am to 5pm or email via seg@ovoenergy.com.

135 replies

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R
Newcomer
Ricardo54
Newcomer
December 19, 2024

Thank you for the info..it seems my figures are on the low side to say it includes the summer months..thanks again for sharing your figures

    K
    Newcomer
    Katereynolds007
    Newcomer
    February 15, 2025

    Hi there

    I am moving home soon and my buyers have asked for information about the solar panels I have. To be honest I have just enjoyed the payments from their generation and never really paid too much attention to the details.

    My buyers would like to see paperwork showing a breakdown of the last couple of years activity. OVO also supply my gas and electricity and when I log into my account on the app or website, it only shows details for these.

    Any advice greatly appreciated.

    Best wishes

    Kate

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    February 15, 2025

    You need to phone OVO for FiT related matters. Online services are not available 

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    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    February 15, 2025

    You should see a log of inverter activity from whichever app you use to monitor (they vary by manufacturer). It generally shows generation, consumption, export etc although not costed. 
    Alternatively your generation meter (where you take your FiT reading from) will show the total generated over the installed period. 

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    February 17, 2025

    Hey ​@Katereynolds007 

     

    Welcome to the Forum!

     

    I’m glad to see a couple of our volunteers have already stopped by with some advice.

     

    As they’ve mentioned, there are no online facilities currently for FIT. You’ll have to get in touch with our team so they can help get you this information. You can call 0330 303 5063 and select ‘4’ when the IVR instructs you to do so. You can also email the team via fits@ovoenergy.com for the FIT team.

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