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March 31, 2024
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Asbestos backboard removal- Who's responsible?

  • March 31, 2024
  • 74 replies
  • 6017 views

Hi everyone.

 

Has anyone been through the process of having their electricity meter successfully removed from an asbestos backboard, in order for both to be replaced? 

 

A little context. We have an older style meter which has developed a fault (the readout has gone blank). We’ve had a smart meter installation aborted twice in the last few years with quite vague explanations as to why and no follow up.

 

The fault in the meter has now thrown up some answers as to why the installs were aborted, but having reported the fault, we’ve been sent back and forth between OVO and Scottish and Southern with no one wanting to help or offer advice. 

 

What is the process in these circumstances? I know the backboard is our responsibility but I can’t imagine anyone wanting to deal with the meter without the consent of the DNO?

 

Any help would be muchly appreciated.

Steve-o.

Best answer by Chris_OVO

Updated on 15/08/25 by Emmanuelle_OVO:
 

Who’s responsible for replacing a meter backboard?


As you can see on our great guide, the meter backboard is maintained by your Distribution Network Operator (DNO).

 

 

Not sure who the DNO is …

 

I assumed SSEN, going by “we’ve been sent back and forth between OVO and Scottish and Southern ...” in the OP. 

I had a quick look at your UKPN site and see that they’re pretty clued up as regards this asbestos business. I searched the equivalent SSEN site, but not a whisper about asbestos there. Some DNOs are more equal than others.

 

I would agree with you on this one @Firedog. When I was reading into this more to get a better understanding I found some DNO better than others. The UKPN site is very clean and clear when setting expectations and explaining next steps but the SSEN site was difficult to get more information from. 

I appreciate you keeping the conversation going and hopefully we will have an update from @Steve-o soon! 

 

 

74 replies

Blastoise186
Super User
Super User
October 4, 2024

You still have a few months yet. Bear with me - I need to ask a few folks for advice here.

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Blastoise186
Super User
Super User
October 4, 2024

Ok, I’ve spoken to SSEN just now and gotten their advice.

But to me, that Horstmann device appears to be a LOCAL timeswitch - not an RTS one and it appears to be active. I don’t think you’re on RTS for that reason.

SSEN has advised that removing the asbestos may be out of scope for them - you’d likely need to pay privately for a specialist to do it at your own cost. OVO would NOT be responsible for this cost either as it’s not in the meter or anything OVO manages/owns.

You’d also need to arrange for SSEN to visit on the same day to temporarily kill the power to the property, so that the asbestos specialists can work safely.

For further advice, please call 0800 048 3516 or send an email to the email address I’m about to share with you via PM.

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Rank 2
October 4, 2024

Thanks very useful, would be good if this is not a race against time. 

Don’t mind paying, can you or anyone recommend specialist asbestos removers for this kind of job? I live in Oxfordshire (Witney).

Bearing in mind OVO has not told me where exactly the asbestos is, according to the ‘engineer’, assuming it really is there.

Sorry whats ‘PM’ - email is going there?

Cliff

PS I own the property but it is occupied by two invalid relatives, not me

 

Rank 2
October 4, 2024

OK ‘PM’ = private message, got it

Blastoise186
Super User
Super User
October 4, 2024

I can’t recommend one myself, but try https://www.gov.uk/asbestos-in-home for advice.

PM is a Private Message. Check https://forum.ovoenergy.com/inbox/overview

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Rank 2
October 4, 2024

Thank you again

Blastoise186
Super User
Super User
October 4, 2024

No worries! Sorry it has to be that way regarding the email address, but SSEN are not exactly easy to work with and it’s a tricky balance that I need to maintain in order to be able to keep them talking. Other DNO’s are far less fussy but alas, that’s what you get with 50+ different hands in the pot.

If you need a hand with anything else, you know where to find us. :)

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Rank 2
October 4, 2024

Understood, the SSEN website has very few signposts…...

Firedog
Super User
Super User
October 4, 2024

… can you or anyone recommend specialist asbestos removers for this kind of job? I live in Oxfordshire (Witney).

...

PS I own the property but it is occupied by two invalid relatives, not me

 

‘Asbestos in meter cupboard’ might mean several things. One is that the main fuse is an asbestos type. The other is that the backboard on which some of the equipment is mounted contains asbestos.

Since an installation engineer has to remove the main fuse in order to be able to remove and replace the meter, it would have to be upgraded to a modern one first. That’s SSEN’s job, because it’s their fuse.

Dealing with an asbestos backboard is a bit more convoluted - It’s a complex process because any dust produced while doing the work has to be properly contained. You say that the cut-out (the box at the end of the cable coming into the property containing the main fuse) is not in the same place as the meter. That’s unusual, but it means that you’d have to have the asbestos-containing material removed by a licenced contractor and a new backboard installed. The board can’t be removed while the electrical equipment is mounted on it. OVO might be able to deploy an asbestos-trained and -equipped meter engineer who could do what’s necessary; he might be helpful and replace the board for you, but you’d have to supply it (they’re readily available from builders’ merchants). 

If it’s not the backboard that contains asbestos, but perhaps some of the building materials around the meter box, then that’s a job for a licenced contractor. There look to be four of them in Witney, so it might be worthwhile talking to one or more of them:

Current Asbestos Licence Holders - 1 October 2024        
Company Name  Company Address County Telephone Number Licence Number Expiry Date
Amicus Environmental Limited                       Unit C1, New Yatt Business Centre, WITNEY, OXON, OX29 6TJ OXON   01993 869320             132305644 04/07/2026
Amity Insulation Services Limited                  Windrush House, Lynch Hill, WITNEY, OXON, OX29 5BB OXON   01865 733733             842300186 31/03/2026
Ensurve Ltd                                        Hexagon House, Avenue Four, WITNEY, OXON, OX28 4BN OXON   01865 592233             232306063 29/11/2024
Maylarch Environmental Limited                     Stable Courtyard, Worton Park, WITNEY, OXON, OX29 4SU OXON   01865 883829             2204354 05/04/2025

 

 

You might also get on to the local council’s environmental health officer (EHO, but often known as the ratcatcher!). Asbestos should be within their purview, so they ought to know who could deal with it. You might even persuade the EHO to make a site visit to see what needs doing, including what to do with the asbestos-containing material once it’s been removed. This is of course more likely to happen if you go heavy on the ‘invalid’ card, because he’s bound to be required to deal more quickly with vulnerable citizens. Good luck with finding out how to get hold of him

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Rank 2
October 4, 2024

Very many thanks. This is very helpful. Although I am put out by OVO’s failure to tell me exactly what the problem is - they have not said it is the back board or the cabinet itself and have ignored my request that they revisit to discuss with me. 

 

When the flat was rewired the electrician was initially flummoxed because there was no fuse in the cabinet. It is about 10 feet away (below) and was tested last year by the block manager.