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March 31, 2024
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Asbestos backboard removal- Who's responsible?

  • March 31, 2024
  • 74 replies
  • 6017 views

Hi everyone.

 

Has anyone been through the process of having their electricity meter successfully removed from an asbestos backboard, in order for both to be replaced? 

 

A little context. We have an older style meter which has developed a fault (the readout has gone blank). We’ve had a smart meter installation aborted twice in the last few years with quite vague explanations as to why and no follow up.

 

The fault in the meter has now thrown up some answers as to why the installs were aborted, but having reported the fault, we’ve been sent back and forth between OVO and Scottish and Southern with no one wanting to help or offer advice. 

 

What is the process in these circumstances? I know the backboard is our responsibility but I can’t imagine anyone wanting to deal with the meter without the consent of the DNO?

 

Any help would be muchly appreciated.

Steve-o.

Best answer by Chris_OVO

Updated on 15/08/25 by Emmanuelle_OVO:
 

Who’s responsible for replacing a meter backboard?


As you can see on our great guide, the meter backboard is maintained by your Distribution Network Operator (DNO).

 

 

Not sure who the DNO is …

 

I assumed SSEN, going by “we’ve been sent back and forth between OVO and Scottish and Southern ...” in the OP. 

I had a quick look at your UKPN site and see that they’re pretty clued up as regards this asbestos business. I searched the equivalent SSEN site, but not a whisper about asbestos there. Some DNOs are more equal than others.

 

I would agree with you on this one @Firedog. When I was reading into this more to get a better understanding I found some DNO better than others. The UKPN site is very clean and clear when setting expectations and explaining next steps but the SSEN site was difficult to get more information from. 

I appreciate you keeping the conversation going and hopefully we will have an update from @Steve-o soon! 

 

 

74 replies

Firedog
Super User
Super User
March 31, 2024

Normally, a meter installation engineer is ‘pre-authorized’ to pull the main fuse without any need for further DNO involvement. In your case, though, both the DNO and the supplier will  have to attend: the DNO to change the backboard and replace the cut-out and the meter engineer to do the rest. Getting OVO and the DNO to coordinate their work will probably be a nightmare, but if if can’t be done, get the backboard changed first. I think ‘new meter required, but can’t be installed on asbestos backboard’ should be a good enough reason for SSEN to change it for you.  

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
BPLightlog
Super User
Super User
March 31, 2024

Actually it depends on the specific DNO if a meter engineer can pull a main fuse or not. 
In this case you are correct @Steve-o that the backboard is your responsibility but it will certainly take some coordination from both DNO and supplier to replace. There will also need to be some additional support for the asbestos removal and disposal 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Chris_OVO
Community Manager
Community Manager
April 1, 2024

Hi @Steve-o,

This is one of the trickier ones to navigate as it may take some coordination like our volunteers advised. It really depends on what is on the board. Are you able to share a photo of the setup that you have and we can take a look?

We have a similar article here that can also shed light on your situation. 

I hope this helps and keep us updated of your progress.

 

Renewable energy jokes never get old.
Steve-oAuthor
Rank 1
April 1, 2024

Hi guys.

Thank you for your helpful replies. Am I right in thinking I can't get an asbestos specialist in first because they won't be allowed to touch the various units attached to the board? But both Ovo and Scottish and Southern said they won't touch the equipment until the back board is replaced. Is it a question of coordinating a joint visit of Ovo, the DNO and an asbestos specialist to get the job jobbed? If so, who should be doing the coordinating?

I've included a photo for reference, as per ChristopherS's sensible suggestion. 😊

Firedog
Super User
Super User
April 1, 2024

… Scottish and Southern said they won't touch the equipment until the back board is replaced. 

 

What was the result of submitting your application? They won’t let anyone else touch their equipment, an asbestos-trained technician, for example.

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
BPLightlog
Super User
Super User
April 2, 2024

You are correct regarding needing to coordinate all relevant parties for this swap @Steve-o but from the picture, I’m struggling to see the asbestos. 
That backboard looks wooden, unless it has some sort of additional backing

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Firedog
Super User
Super User
April 2, 2024

…  I’m struggling to see the asbestos. That backboard looks wooden, unless it has some sort of additional backing
 

Me too 😉 I rather assumed that it was some sort of asbestos sheet faced with a fire-resistant veneer, since Steve seemed to know what he was talking about. 

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Steve-oAuthor
Rank 1
April 2, 2024

Ha! I've no real idea what I'm talking about, that's why I came here. 😁

That's the picture I sent to OVO customer services. They said it was an asbestos back board. So, if it's not an asbestos back board, where is the asbestos flagged up by the two engineers who aborted the smart meter upgrades (twice)?

BPLightlog
Super User
Super User
April 2, 2024

Ha! I've no real idea what I'm talking about, that's why I came here. 😁

That's the picture I sent to OVO customer services. They said it was an asbestos back board. So, if it's not an asbestos back board, where is the asbestos flagged up by the two engineers who aborted the smart meter upgrades (twice)?

Presumably the engineers have seen something .. it’s just that looking at the photo, it looks very much like my backboard which is definitely not asbestos 

So who knows … 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Blastoise186
Super User
Super User
April 2, 2024

I have to admit… I’m not a huge fan of that exposed wire below the main fuse...

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