Rewards and recognition for our community

August’s Community Highlights: Celebrating our top contributors

Hi again everyone ,

As we enter September I’ve got the nice job of letting you all know about our favourite contributors to the OVO Forum community last month. We’ve seen some amazing engagement across the platform in August, so it’s been hard to choose our winners.

As always, we on the Forum team, along with the wider OVO business, really appreciate what you do as a community. Here’s our top picks for August:

🌟 Member of the Month: ​@janie 

We’re awarding ​@janie Member of the Month for August for the great advice she gave on this post around the best ways to use Dimplex storage heaters:

Thanks ​@janie for your help with this one. It’s great to have posts like this, as the information is incredibly helpful to many others who may not know the best ways to use these storage heaters. They can be hard to use, and also expensive if used incorrectly, so any good material we can get on this is always welcome, especially as we head towards Winter. I’ve added the Member of the Month and Helpful hero badges to your Forum profile.

I think it’s worth mentioning as well that ​@janie first came to the Forum because of a complex metering issue that took months to fix. She was really patient throughout the long time it took to be resolved, and the community gave some really helpful advice on the issue. ​@janie - we really appreciate you remaining as an active, helpful member of the Forum despite the initial difficulties you went through.

🥈 Runner-up: ​@Firedog 

We’re shouting out ​@Firedog for August, for this fantastic thread he’s started about the new online account format (currently still in beta):

One thing the wider OVO business really values about the Forum is first-hand insight from our customers about products and services, and ​@Firedog’s thread (started off his own back) has provided some really useful feedback for our Product teams in charge of the online account changes.

There’s already a good handful of members leaving feedback about the new online account beta on ​Firedog’s post, and we’d really appreciate it if anyone else would let us know their thoughts on it. You can log into your online account here.

Thanks again ​@janie and ​@Firedog - prizes on their way to you both 😎.

🎮 How did they do it? (And how can you?)

Our Rewards & Recognition system is designed to celebrate everyone who makes this forum a better place. You don’t need to be a technical genius to climb the leaderboard; you just need to be helpful!

Earn points by:

• Providing the "Best Answer": When your reply solves a problem, your points skyrocket.
• Receiving "Likes": High-quality, empathetic advice earns you reputation from your peers.
• Starting Discussions: Thoughtful questions and conversations that spark engagement are the backbone of our community.

The Perk: High scores unlock exclusive badges, higher Community Ranks, and first-look access to new OVO features.

…...

September’s Community Highlights: Celebrating our top contributors

Happy Friday, everyone,

Can you believe it's already October? It feels like this year has flown by, and soon we'll be digging out our Halloween decorations and enjoying the scent of pumpkin spice all around us. I've the fun task of recognising the community members who have been actively participating on the forum during September in our community spotlight.

We're grateful for our engaging community and truly appreciate all the posts and replies. Choosing our Member of the Month has been challenging with so many great contenders!

🌟 Member of the Month: Simon550

Congratulations to ​@Simon550 for being named our Member of the Month for September. They initially joined the forum seeking assistance, but ended up giving a valuable resolution and outlining the steps to achieve it.

You can read more about their contribution in the post below:

🥈 Runner-ups:

It was a difficult decision to choose an overall winner for the month, so we'd like to recognise three other community members for their outstanding efforts as well.

Firstly, it's no surprise that ​@Peter E is on our list for creating helpful and engaging content for our community. Below, you can find his article that includes valuable information on how to protect your EV and charger from electric surges:

Next, we have ​@juliamc, who provided a very helpful response to a discussion about the most efficient way to use a heat pump. Follow the link below to learn more:

Lastly, we have ​@Tomicity, who has shared an ongoing thread about a challenging meter installation in a tight space. They've provided a wealth of useful information along with images that showcase the before and after. You can check it out for yourself at the following link:

I'll reach out to all our winners to send you a small thank-you prize from the OVO Forum.

🎮 How did they do it? (And how can you?)

Our Rewards & Recognition system is designed to celebrate everyone who makes this forum a better place. You don't need to be a technical genius to climb the leaderboard; you just need to be helpful!

Earn points by:

• Providing the "Best Answer": When your reply solves a problem, your points skyrocket.
• Receiving "Likes": High-quality, empathetic advice earns you reputation from your peers.
• Starting Discussions: Thoughtful questions and conversations that spark engagement are the backbone of our community.

The Perk: High scores unlock exclusive badges, higher Community Ranks, and first-look access to new OVO features.