OVO Forum Ranking Structure

On the Forum homepage select ‘Ask our community’. You’ll then be directed to a page where you can start a new topic.

• If you want to ask the community for advice you can select ‘Question’ 
• If you want to start a general chat thread, select ‘Conversation’. You can         find the link to this page here. 
• If you submit a new ‘Question’ or ‘Conversation’ you’ll earn a point                 towards your ranking

Ideas

When starting a new topic, you’ll also have the option to write an ‘Idea’. This would be if you’ve got a feature idea or suggestion for improving OVO’s online tools. If you post a new ‘Idea’ then this will be shown on the Ideas page of the Forum. 

If you create a new ‘Idea’ you can earn the ‘Bright Spark’ or ‘Inventor’ badge. You can find all information on Forum profile badges here.

On the Forum homepage you can use the search bar to search for existing topics. If you’re viewing a topic you’d like to reply on, enter your comments in the ‘Reply’ box at the bottom of the page and hit ‘Send’.

Remember that anything you post publicly on the Forum needs to fall in line with the OVO Forum community guidelines and house rules.

When you write a reply on a ‘Question’ thread it can be selected as ‘best answer’. A reply can be named the ‘best answer’ by the original poster (OP), a Super User, or a Community Manager (OVO staff). 

A ‘best answer’ is exactly what it says on the tin. When a community member asks a question many people will generally reply on the thread, but only one reply will be selected as the ‘best answer’. This reply will clearly and accurately answer all questions asked by the OP and may also include links to other helpful Forum articles or websites that give relevant information. 

Forum Community Managers regularly check all content on the Forum and make sure all ‘best answers’ are suitable and accurate. Community Managers will assign ‘best answers’ if there isn’t one already, and can also change best answers if necessary. If you’re assigned a ‘best answer’ you’ll be notified by email. The ‘best answer’ will be displayed beneath OP’s original question. The amount of ‘best answers’ you’ve provided will be shown on your profile as ‘Solved'.