I called Ovo regarding moving my gas meter a meter away on the same outside wall. They initially said they could and when I rang back a 2nd time said I couldn't.
I rang Cadent who then said Ovo could stretch the Anaconda cable 1 meter on an outside wall and would be far quicker and cheaper.
Rang back and office closed. So frustrated. Does anyone know if this can be done by Ovo? Thinking of changing supplier I'm that fed up after 2 hours of calls.!
Best answer by BPLightlog
Hi
As far as I’m aware, the anaconda connection is not normally used in that way - simply being a flexible final connection for the meter.
There is more here, including responsibilities which might be useful.
+5Hi
As far as I’m aware, the anaconda connection is not normally used in that way - simply being a flexible final connection for the meter.
There is more here, including responsibilities which might be useful.
Hi the confusion is around..
When I first rang Ovo I had a date given and a cost of £125 to move the meter along.
I delayed only because I wanted to check 1 metere would be sufficient to be beyond the extension wall.
The 2nd call to Ovo just at the point of booking failed as the operator put me on hold and then said because the gas meter was external it could not be moved. No idea why this changed within 2 weeks
Cadent then sait was up to the operator to move the box, suggesting quicker and easier and wasn't as if they had to come out and dig .
Very frustrating with conflicting answers!
Ironically I'm getting a new digital meter so no ide why I need the old meter anyway!
Hi
Could we see a photo of the meter set up and where you want to move it to?
We might be able to advise and it will make the topic really helpful to share with our Support team via a web chat to get you a definitive answer.
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