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antoinette
Rank 1
April 6, 2023
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Anaconda cable instead of moving meter?

I called Ovo regarding moving my gas meter a meter away on the same outside wall. They initially said they could and when I rang back a 2nd time said I couldn't.

 

I rang Cadent who then said Ovo could stretch the Anaconda cable 1 meter on an outside wall and would be far quicker and cheaper.

 

Rang back and office closed. So frustrated. Does anyone know if this can be done by Ovo? Thinking of changing supplier I'm that fed up after 2 hours of calls.!

BPLightlog
BPLightlogBest Answer
Super User
April 6, 2023

Hi @antoinette and welcome to the customer forum. I doubt anyone will be able to give a definitive answer on this and so it will need more direct contact. 
As far as I’m aware, the anaconda connection is not normally used in that way - simply being a flexible final connection for the meter. 
There is more here, including responsibilities which might be useful. 
 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
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3 replies

BPLightlog
Super User
BPLightlogSuper UserBest Answer
Super User
April 6, 2023

Hi @antoinette and welcome to the customer forum. I doubt anyone will be able to give a definitive answer on this and so it will need more direct contact. 
As far as I’m aware, the anaconda connection is not normally used in that way - simply being a flexible final connection for the meter. 
There is more here, including responsibilities which might be useful. 
 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    Rank 1
    antoinetteAuthor
    Rank 1
    April 8, 2023

    Hi the confusion is around..

     

    When I first rang Ovo I had a date given and a cost of £125 to move the meter along.

     

    I delayed only because I wanted to check 1 metere would be sufficient to be beyond the extension wall.

    The 2nd call to Ovo just at the point of booking failed as the operator put me on hold and then said because the gas meter was external it could not be moved.  No idea why this changed within 2 weeks 

     

    Cadent then sait was up to the operator to move the box, suggesting quicker and easier and wasn't as if they had to come out and dig .

     

    Very frustrating with conflicting answers!

     

    Ironically I'm getting a new digital meter so no ide why I need the old meter anyway!

     

    Tim_OVO
    OVO Staff
    Tim_OVO
    OVO Forum Legend
    April 11, 2023

    Hi @antoinette and I’m sorry to hear of the inconsistent advice you’ve had, and the long wait times!

     

    Could we see a photo of the meter set up and where you want to move it to?

     

    We might be able to advise and it will make the topic really helpful to share with our Support team via a web chat to get you a definitive answer. 

    Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd