Could anyone advise who or which department I need to e-mail at OVO to ask about a one-off discount.
I should explain that about this time of year I do the laundry for the local “coats for kids” program, which is where old children's coats that they have outgrown get recycled to children that don't have or can't afford them. I fund this out of my own pocket because I went to school in Sheffield in the mid 1980s (All Saint’s, Granville Road) that had a pretty mixed demographic including some of the poorest areas and quite honestly watching your friends freeze in winter in the north of England isn't pleasant and if It's something you remember vividly 35+ years back it was pretty bad. Past few years it's been around a 100 laundry loads, but with the cost of living crisis I suspect it's going to be more this year.
I hate asking, but between the hikes in the cost of living (Brexit the gift that keeps on giving) and the tripling of my electricity costs it's something I don't really have a choice about.