Problems setting up Charge Anytime. Error message

Forum|Forum|3 years ago
March 5, 2023
64 replies
3253 views

I am trying to set up charge anytime , I get to the end where you confirm and I receive an error message stating they couldn’t connect my ev charger, my charger is online any ideas where I’m going wrong ?

Best answer by Blastoise186

Updated on 29/05/26 by Abby_OVO

If you’re having an issue when trying to set up Charge Anytime and you haven’t been able to find the answer you need on the Forum, please contact the team by:

Calling 0330 175 9678 (Option 1 new customers/option 2 existing customers)
Email via ovocharge@ovo.com

You can also get assistance with Charge Anytime or Home Charging directly through the OVO Charge App to chat with one of our Home and Public Charging Experts. Follow the steps below to get started if you’ve been able to get the account part set up:

Open the OVO Charge App.
Select Account.
Tap Live Support.
Select Send us a message.

Check out more at out Charge Anytime topic hub below:

Show previous replies

Taj

Rank 10

Hello @AdrianTurner Is the car directly compatible , otherwise you shouldn’t use the OVO app. See @Blastoise186 ’s final reply to this link.

AdrianTurner

Newcomer

Thanks for that, It seems to be working?, however the OVO app still tells me it cant see my charger?

Im trying my first charge tonight, & the Ohme app seems to be working, lets see if it gets linked to my chargeanytime on OVO?

Taj

Rank 10

Hello @AdrianTurner I’m not sure we are talking about the same app. It’s the chargeanytime app you shouldn’t use. I have an Indra charger and my memory has dimmed over time. I think the new OVO Beyond app should update fairly quickly.

In the Ovo beyond app(the new one, not the original)
touch the black circle in the top right corner.

Under products select Ev charger.

Scroll down to the heading “Charge anytime”