Skip to main content
E
Rank 1
Edwina190470
Rank 1
March 5, 2023
Solved

Problems setting up Charge Anytime. Error message

  • March 5, 2023
  • 64 replies
  • 3253 views

I am trying to set up charge anytime , I get to the end where you confirm and I receive an error message stating they couldn’t connect my ev charger, my charger is online any ideas where I’m going wrong ?

Best answer by Blastoise186

Updated on 29/05/26 by Abby_OVO


If you’re having an issue when trying to set up Charge Anytime and you haven’t been able to find the answer you need on the Forum, please contact the team by:

 

  • Calling 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via ovocharge@ovo.com

 

You can also get assistance with Charge Anytime or Home Charging directly through the OVO Charge App to chat with one of our Home and Public Charging Experts. Follow the steps below to get started if you’ve been able to get the account part set up:

 

  1. Open the OVO Charge App.
  2. Select Account.
  3. Tap Live Support.
  4. Select Send us a message.

 

Check out more at out Charge Anytime topic hub below:

 

64 replies

Show previous replies
R
Newcomer
Reddan58
Newcomer
December 20, 2024

We have recently had our Ohme Home Pro installed to charge my MG4.

We’ve created the account with Ohme, to the letter of how they have told us to! We have added Charge Anytime to our OVO account, but when signing up we get a ‘Sorry, there’s a bit of a problem’ message.

Navigating back to our account we then have the ‘Your EV’ tab appear, emailed confirmation too, but then we just get the ‘Charger data error’ message.

Are we doing something wrong? According to Ohme our account is set up correctly, and it should appear in the Ohme app after adding through OVO. I’m assuming the error message we get whilst trying the add the add-on is the issue?

 

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
December 23, 2024

Hey ​@Reddan58 

If you have a compatible charger (such as an Indra or Ohme) then you need to link the charger to your OVO online account. You don’t need the additional Charge Anytime app. Ohme have made step by step instructions on how to set up Charge Anytime.
 

Useful Links

For our compatible chargers, here's the link to find out more

For our list of compatible Charge Anytime EV’s, here’s the link to find them

Follow here for our frequently asked questions

 

How to get in contact with the Charge Anytime team

  • Charge Anytime - 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • chargeanytime@ovo.com

Renewable Energy? Big Fan.
    R
    Newcomer
    Reddan58
    Newcomer
    December 23, 2024

    Yes, we’ve added our Ohme charger through our OVO account, and not the Anytime app, we don’t use this.

    We have followed the Ohme instructions, they have said it looks fine from their side. But we still get the ‘Sorry there’s been a bit of a problem’ message during set up from our OVO account. Then ‘Your EV’ appears but we get the data error.

    Have emailed the Anytime team, awaiting a reply.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    December 23, 2024

    Calling the team is faster :)

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd