Problems setting up Charge Anytime. Error message

Thanks, I think I have it working? Just missing one charge off my savings so will contact them about that. Also still can’t delete my account but I guess that’s not so much of an issue 😊

Hey @ClaireMcQ,

Glad to hear that you got it working 🙂 Hopefully now you won’t need to worry about your flight.

If you get in contact with the team from tomorrow they can look into the rest for you. 

Hi,

Last week I had my ohme home pro charger replaced due to the old one being faulty. All I am getting on the OVO app now is "charger data error".

I have emailed OVO ev help and they asked me for the date the change was done and the new home charger serial number and that it would be passed to technical for them to deregister the old charger and add the new.

Does this sound right and does anyone have any idea how long it takes.

Thanks 

Hey @Priceyred ,

Yes that does sound right to me. That team can probably get it swapped over in a few days once you provide the info they need.

Hi there

SO i have a new Lexus, im currently paying full whack to charge it.

I had  smart meter fitted weeks ago but still not showing in the app.

Lexus isn't listed in the list of comparable cars with my OHME charter, even though i charge it.

What would happen if i select say a Toyota from the list??

Howdy @Hazefordaze ,

Please don’t use the Charge Anytime app in this case! Do it all via Ohme. :)

If you are in the Ohme app and have to pick an EV, just pick a random one.

Still stuck? The team can unstick ya - 0330 175 9678 Option 2.

Thanks for the reply

I do you use OHME app but im still paying 24p a KW instead of 7p

Yeah, I’d say give the team a call in that case. They’ll check

Hi @Hazefordaze, 

I can see that our forum volunteer has already given some great advice about this. Please let us know if you have any trouble getting through to the team.

Just had an Ohme Home Pro charger installed, got the Ohme app installed, all seems well,

However, trying to get the OVO app to connect to my charger seems to be an issue.

Im sat 3feet from the charger,  I fill in all the reqd info, I confirm Authentication for the Kazula app?

I get a spinning Ovo logo, then a message "We couldnt connect to your charger, please try again or email you"

I have an Audi Q5 hybrid built 2024

I have tried reinstalling everything, switching my phone off & on again, still the same issue?

I have sent the above question to OVO Charge anytime email