Problems setting up Charge Anytime. Error message

Hello @AdrianTurner Is the car directly compatible , otherwise you shouldn’t use the OVO app. See @Blastoise186 ’s final reply to this link.

Thanks for that, It seems to be working?, however the OVO app still tells me it cant see my charger?

Im trying my first charge tonight, & the Ohme app seems to be working, lets see if it gets linked to my chargeanytime on OVO?

Hello @AdrianTurner I’m not sure we are talking about the same app. It’s the chargeanytime app you shouldn’t use. I have an Indra charger and my memory has dimmed over time. I think the new OVO Beyond app should update fairly quickly. 
 

 In the Ovo beyond app(the new one, not the original)
touch the black circle in the top right corner.

Under products select Ev charger.

Scroll down to the heading “Charge anytime”

Clear as mud, no one outside of these hallowed walls, tells you not to use the app they provide?, seems not very well thought out/implemented?

I just downloaded the OVO energy app??   seemed logical, obvs not..

Ovo Beyond app?  cant find it on Play store?

It’s the OVO energy app you want. Don’t ask me why it is now the beyond app. I don’t know if this will be an issue if you don’t already have it.

AHH, that's the one I've been using?  Beyond Doesn't exist on Google play store 

No wonder I'm confused 

It doesn’t exist in Apple Store either, but it doesn’t stop OVO constantly referring to it.

My lips are sealed, but I will admit my eyebrows are getting tangled in my hairline, and at my age that is really saying something.

OVO Beyond is now part of the main app - OVO Energy is the only one you want for that purpose.

We have recently had our Ohme Home Pro installed to charge my MG4.

We’ve created the account with Ohme, to the letter of how they have told us to! We have added Charge Anytime to our OVO account, but when signing up we get a ‘Sorry, there’s a bit of a problem’ message.

Navigating back to our account we then have the ‘Your EV’ tab appear, emailed confirmation too, but then we just get the ‘Charger data error’ message.

Are we doing something wrong? According to Ohme our account is set up correctly, and it should appear in the Ohme app after adding through OVO. I’m assuming the error message we get whilst trying the add the add-on is the issue?

Hey ​@Reddan58 

If you have a compatible charger (such as an Indra or Ohme) then you need to link the charger to your OVO online account. You don’t need the additional Charge Anytime app. Ohme have made step by step instructions on how to set up Charge Anytime.
 

• How to set up your smart charger to use it with Charge Anytime Tutorial

• Charge Anytime - Topic Hub & How to get in touch F.A.Q.

Yes, we’ve added our Ohme charger through our OVO account, and not the Anytime app, we don’t use this.

We have followed the Ohme instructions, they have said it looks fine from their side. But we still get the ‘Sorry there’s been a bit of a problem’ message during set up from our OVO account. Then ‘Your EV’ appears but we get the data error.

Have emailed the Anytime team, awaiting a reply.

Calling the team is faster :)