Problems setting up Charge Anytime. Error message

Tried setting up charge anytime with my Skoda Enyaq yesterday, it connected fine at the setup stage and then exited to bring me to the dashboard. This just continues to state "connecting to your Skoda"

In the account section I can see my car battery level which is accurate and have had no issues with the Skoda app, location services are on in the car. I've tried removing and adding the car in the charge anytime app and also deleting the account.

I've sent an email over to the charge anytime ovo email (assume there isn't a phone number?).

Has anyone else experienced the same issue? 

From what we know as the Forum Volunteers, the Charge Anytime team prefers email over other methods. I don’t recall seeing other Skoda issues recently but the team will dig the logs and other data to see what they can do.

Bear with them - it takes a while sometimes!

Thank you for the reply, any idea how long they take to respond? Raised on Monday, Cheers.

Could take a few days I’m afraid - they’re a bit swamped at the moment by other matters.

Please stop by here again if you don’t hear anything by Friday.

Mine is the same, emailed 5 days ago and still no reply

I received the email about only using 1 charge anytime log in for all cars from 2nd May but we’ve been away. We have 2 Teslas and the only way to be able to use it for both cars when we joined OVO was to set up 2 separate accounts. It also states it needs to be your OVO energy log in details - unless I mis-read that? Which I can’t log in with?

we charged one of the cars last night and it is not showing the saving in the app??

I have tried unsuccessfully to add my car to the other app. 

we have tried deleting our 2 accounts to set up a new one but we are not able to do that either, we can remove the cars but when we press delete account nothing happens!! when I download the app there is no option to register either only a log in option.. 

help please?

Hey @ClaireMcQ ,

Please have a word with the team about this - they’ll help you fix this up.

chargeanytime@ovo.com or 0330 175 9678 Option 2 for existing customers.

They are not open until Tuesday at 9am? I don’t want to pay 28ppkwh to charge over the weekend and I have an early flight Tuesday morning? 

You should still email in for now 

Hey @ClaireMcQ , 

I don’t think any Charge Anytime team are in for the bank holiday weekend. I reached out to them to ask if anyone is in, and if I get a response, I will update the thread. @Blastoise186, it may be right that if you email chargeanytime@ovo.com, one of the team members will get back to you as quickly as possible. 

Here’s a couple of topics that may help:

Let us know if you get this resolved.