Rank 1

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Problems setting up Charge Anytime. Error message

Forum|Forum|3 years ago
March 5, 2023
64 replies
3253 views

I am trying to set up charge anytime , I get to the end where you confirm and I receive an error message stating they couldn’t connect my ev charger, my charger is online any ideas where I’m going wrong ?

Best answer by Blastoise186

Updated on 29/05/26 by Abby_OVO

If you’re having an issue when trying to set up Charge Anytime and you haven’t been able to find the answer you need on the Forum, please contact the team by:

Calling 0330 175 9678 (Option 1 new customers/option 2 existing customers)
Email via ovocharge@ovo.com

You can also get assistance with Charge Anytime or Home Charging directly through the OVO Charge App to chat with one of our Home and Public Charging Experts. Follow the steps below to get started if you’ve been able to get the account part set up:

Open the OVO Charge App.
Select Account.
Tap Live Support.
Select Send us a message.

Check out more at out Charge Anytime topic hub below:

Show previous replies

robscriven

Newcomer

I also am getting an error when connecting my ohme pro charger. Have emailed smart team but worried tagged days based on above comments. This is our support.

I can't continue on the app as car boot supported and she's not offer the charger.

Rob

Tim_OVO

OVO Forum Legend

Hi @robscriven, thanks for posting.

What’s the latest on this? I’m not sure what the issue is from your comment…

You may find this topic helpful:

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xJames99

Rank 2

Not sure whether anybody can help but after having my hypervolt installed by an OVO engineer, the charge anytime app is also now no longer working :( My car keeps charging and the OVO app will either pick it up as not charging, pick it up as plugged in but not ready to charge yet however it is, or lastly, sometimes it does seem to work…

Not sure what is happening, I have it set to be charged by 08:00 every morning and all settings under hypervolt seem correct.

Emmanuelle_OVO

Retired Moderator

Hey @xJames99,

Sorry to hear this, I’ll ask the team and report back.

Renewable Energy? Big Fan.

Emmanuelle_OVO

Retired Moderator

Hey @xJames99,

Some feedback from the team:

From a charge point of view, Charge Anytime is only available with a Hypervolt charger if you have a compatible EV. It's being worked on to make it fully Charge Anytime compatible within the next month or two, this could be the issue? Were you using your vehicle from a D2V (direct to vehicle perspective)?

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xJames99

Rank 2

No, I drive a BMW 330e and it worked perfectly fine on 3pin plug, and when my charger had no wifi it worked fine, now my Hypervolt has wifi, it’s not working.

I hope this makes sense?

My OVO app is set up to use my vehicle to give charging statuses.

Emmanuelle_OVO

Retired Moderator

The team have advised they’re in touch with you and have an open case @xJames99. Hopefully they can get this sorted for you.

Renewable Energy? Big Fan.