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SarahEV
Rank 3
January 15, 2026
Solved

Ovo charge app not adding my Evec charger

  • January 15, 2026
  • 44 replies
  • 924 views

Hi all,

I’ve had my EV and charger for 4 months, charger has been connected via the OVO charge app since using. Yesterday evening (14th Jan) I tried to charge but the OVO charge app just kept displaying ‘Connecting to your EV charger’. I have had this temporarily before and unlinking the charger from the app and reinstalling it usually fixes the issue. Last night however it would not work at all. I tried unlinking, deleting both apps and reinstalling those, nothing worked to get them to link, I ended up having to bypass OVO Charge as I needed the car today. This evening again now (15 Jan), it still won’t connect my charger to the OVO charge app. Has anyone else had this?

Best answer by Dw1973

Apologies for the late reply but happy to report that the app and charger have been rock solid since it reappeared on the app.

I only tend to charge around once a week and previously the app would lose connection to the charger between charges necessitating a removal, reboot and re-add which was obviously very annoying.

Since the update I've not had to do this once so we'll done Evec and OVO 😁

44 replies

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Rank 2
Dw1973
Rank 2
April 21, 2026

Update...Didn’t resolve itself after 30 mins so removed from the app and re-added then rebooted the charger and it showed active straightaway.

Haven’t tried it as I charged last night but looks promising so far.

    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    April 23, 2026

    Hey ​@Dw1973,

     

    Thanks so much for getting back to us with the update! We really appreciate it. How have the last couple of nights been for you? Have you noticed any improvements? Feel free to reach out if you have any questions 😊

    Renewable energy jokes never get old.
    D
    Rank 2
    Dw1973Solved
    Rank 2
    May 26, 2026

    Apologies for the late reply but happy to report that the app and charger have been rock solid since it reappeared on the app.

    I only tend to charge around once a week and previously the app would lose connection to the charger between charges necessitating a removal, reboot and re-add which was obviously very annoying.

    Since the update I've not had to do this once so we'll done Evec and OVO 😁

      Abby_OVO
      Community Manager
      Abby_OVO
      Community Manager
      May 27, 2026

      Hey ​@Dw1973 

       

      Thanks for coming back with that update, I’m really glad to hear everything’s been running smoothly since then.

       

      If you ever have any other questions, queries or even feedback, always feel free to pop back to the Forum anytime.😊

      Currently Playing: She's Electric
      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd