Can anyone explain what’s going on here?
Opening balance was £335, we used around £90 worth of electric/gas combined (£66 government payment was taken off this, hence the £22 charge), I paid £150 so by my reckoning the balance should have gone up by around £125.
It hasn’t though - they seem to have then deducted the £66 again.
Does anyone know why? Do I need to contact them or will it right itself?
Best answer by Blastoise186
Updated on 28/06/23 by Abby_OVO
This scheme is now closed.
How you will be awarded the £67 depends on how you pay. If you’re seeing a deduction, it’s because you pay by Direct Debit and the grant payment went into your OVO account and is then deducted from the account and refunded to your bank account.
For all information on this topic please see the website page Energy Bills Support Scheme or this previous response:
If you pay by direct debit and have seen the credit go to your OVO account, this payment will be transferred into your bank account.
The payment will be made 3-5 working days after the direct debit has cleared. This will happen automatically and you don’t need to do anything.
All customers who pay this way will receive their refund into their bank accounts within 3-5 days of their direct debit date. For example, if your direct debit is the 15th of the month, it’ll be 3-5 days after this.
For anyone that pays on demand, their payment will be made directly to their OVO account.
You’ll receive your discount as a refund. This means you’ll carry on paying your full Direct Debit amount. Once the Direct Debit payment has cleared, we’ll refund the monthly discount amount to your bank account shortly after. If you cancel your Direct Debit, or your payment fails, there may be a delay in applying the discount to your account.
You’ll get your discount every month, even if you don’t get monthly statements. You'll see confirmation of the discount on your next statement.
You’ll receive your monthly discount as a credit to your energy account in the first week of each month. You’ll see this on your monthly bills from October.
We’ll add the discount to your energy account every month, even if you don’t get monthly bills. You'll see confirmation of the discount on your next bill.
For example, if you receive your bills on the 15th of the month, we’ll add your discount in the 1st week of the month, starting in October, so you’ll see confirmation of this on your bill dated 15 October.
Hey
Please check your Charges as well. I suspect you’ll see a line entry there that explains it, just like this example:
+2Can only see this:
That's the current period.
Do the same for
25 Sep 2022 to 24 Oct 2022
+5I think you might find that you have the credit
It took me a while to follow this through but I can now see how it adds up
Yes there is a credit in my bank, mentioned that earlier. But as this ‘refund’ has been directly cancelled out by charging it back to me as my screen shots, pleas explain where the benefit is?!
As I say, it’s zero’s out and the proposed credit doesn’t actually exist.
+3It may have been paid into your account in the billing period 25sept to 24oct. Have a look in details for then…🥳🥳👏🏻👏🏻
it only begs the question why, if this is being done, do OVO go to all the trouble and confusion of even doing the bank refund and debit arrangement afterwards?
Just leaving as shown in the workings is good enough, surely?!
thanks again for your time, it’s finally put my mind at rest.
I was equally confused about my £66 not helped by the fact that I immediately paid it back into my OVO account! But you'll find they have reduced your bill by £66 and made the whole thing unbelievably confusing. Other companies I have heard about so far do reduce the DD by £66 which helps.
+2it only begs the question why, if this is being done, do OVO go to all the trouble and confusion of even doing the bank refund and debit arrangement afterwards?
Just leaving as shown in the workings is good enough, surely?!
thanks again for your time, it’s finally put my mind at rest.
Glad we have been able to help
I have to say, I'm not impressed with Ovo. I never had all this confusion with SSE. The Bill's were simple and it was always easy to speak to someone.
+1It’s actually much more transparent with OVO, especially if you use the web version of MyOVO and the new Account Management Teams are an OVO exclusive. I get through in an average of 30 seconds!
You just need to get used to it!
My account is also in credit, like the one on the screenshot. I also have a "refund" of £66 showing, but my Credit amount on my bill DID NOT INCREASE as U expected it would! I got £66 paid into my bank account therefore I've paid myself via a refund from my OVO credit balance! I haven't actually received any money from the Government! £66 was taken from my Credit & put into my bank account!?????
Therefore my account Credit was reduced to pay £66 into my bank! My DD hasn't changed & is up to date - MY money is going around in circles!
+1Please show us your current and last three billing cycles from MyOVO
To be clear, you have NOT been refunded from your own credit!
Here’s examples.
https://account.ovoenergy.com/billing-history
https://account.ovoenergy.com/billing-details
Thanks. I've looked at the details & although they don't list it clearly with running totals, I think the usage has been reduced by the £66 for the month.
This could be listed more clearly on the bill as when you're in Credit it says "out" when really it should say "in" as extra credit!
Thanks for the explanation & help.
+1For the purposes of charges, IN means you had credits that outweighed the charges for that cycle. OUT means the charges outweighed any credits for that cycle.
Mistake by OVO .. they deduct £66 from your credit balance and tell you they've put it in your bank account ... ok
So where is the £66 from the government?
+1Hi
You might be reading it wrong. You’ll almost certainly have had £66 thrown into your OVO account prior to the refund to balance things out.
Show us your recent bills and we can help figure this out. No personal info please!
I have exactly the same problem. OVO what is going on please?
Same here Darren ... take £66 from your credit with OVO ... then tell you they've put it in your account .. your own money has gone into your own bank account ... so where is the £66 from the government?
I found the £66 input after a long search by looking at the detail and the previous month’s results. The government payment is shown as a deduction to the energy cost. It’s there but hard to spot!
I found the £66 input after a long search by looking at the detail and the previous month’s results. The government payment is shown as a deduction to the energy cost. It’s there but hard to spot!
Correct Adrian ... hard to spot... they take £66 from the detailed energy bill. ... and £66 again from the point when they take it from your credit balance .... then put this one back to your bank account ... accountants benefit somewhere?
I have exactly the same problem. OVO what is going on please?
Same here Darren ... take £66 from your credit with OVO ... then tell you they've put it in your account .. your own money has gone into your own bank account ... so where is the £66 from the government?
It's ok Darren ... just confusing the customers ... they take £66 from your detailed energy bill .... then when you pay from any credit you have they take £66 again off your credit ... and then put £66 to your bank account … we're ok
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