Can anyone explain what’s going on here?
Opening balance was £335, we used around £90 worth of electric/gas combined (£66 government payment was taken off this, hence the £22 charge), I paid £150 so by my reckoning the balance should have gone up by around £125.
It hasn’t though - they seem to have then deducted the £66 again.
Does anyone know why? Do I need to contact them or will it right itself?
Best answer by Blastoise186
Updated on 28/06/23 by Abby_OVO
This scheme is now closed.
How you will be awarded the £67 depends on how you pay. If you’re seeing a deduction, it’s because you pay by Direct Debit and the grant payment went into your OVO account and is then deducted from the account and refunded to your bank account.
For all information on this topic please see the website page Energy Bills Support Scheme or this previous response:
If you pay by direct debit and have seen the credit go to your OVO account, this payment will be transferred into your bank account.
The payment will be made 3-5 working days after the direct debit has cleared. This will happen automatically and you don’t need to do anything.
All customers who pay this way will receive their refund into their bank accounts within 3-5 days of their direct debit date. For example, if your direct debit is the 15th of the month, it’ll be 3-5 days after this.
For anyone that pays on demand, their payment will be made directly to their OVO account.
You’ll receive your discount as a refund. This means you’ll carry on paying your full Direct Debit amount. Once the Direct Debit payment has cleared, we’ll refund the monthly discount amount to your bank account shortly after. If you cancel your Direct Debit, or your payment fails, there may be a delay in applying the discount to your account.
You’ll get your discount every month, even if you don’t get monthly statements. You'll see confirmation of the discount on your next statement.
You’ll receive your monthly discount as a credit to your energy account in the first week of each month. You’ll see this on your monthly bills from October.
We’ll add the discount to your energy account every month, even if you don’t get monthly bills. You'll see confirmation of the discount on your next bill.
For example, if you receive your bills on the 15th of the month, we’ll add your discount in the 1st week of the month, starting in October, so you’ll see confirmation of this on your bill dated 15 October.
Hey
Please check your Charges as well. I suspect you’ll see a line entry there that explains it, just like this example:
Hi guys,
I pay my bill by direct debit so I assume the refund will get paid back into my bank account? If this is the case how long should I expect it to take? I pay my bill on the 27th of each month
+5Hi guys,
I pay my bill by direct debit so I assume the refund will get paid back into my bank account? If this is the case how long should I expect it to take? I pay my bill on the 27th of each month
Hi
+51. Refund the £66 to customers bank accounts.
2. Take the £66 off customers direct debits.
Suppliers are basically split. About half are taking it off direct debits, and half refunding the money to peoples bank accounts.
Surely there’s no difference between those two, is there? For someone with a DD of £100, putting £66 into his account and then taking £100 out is exactly the same as putting nothing in and taking £34 out. On the other hand, things get complicated for someone whose DD is £50. Who gets to keep the £16? OVO, in the customer’s account, or the customer, in his bank account?
On balance, I think OVO’s system is the most transparent.
Hi
For the vulnerable people i know, a reduction in the direct debit would have been better. It would have reduced the risk of them being overdrawn on their bank account for a few days in the period between taking the direct debit and getting the £66. A small benefit in the scale of things. But banking charges can mount up for some.
I suspect the Energy Bill Support Scheme in its current state will never be repeated. We have donated our £400 to charity, and i would encourage others to do the same if they don't really need it. But obviously that is a personal choice.
+5No not yet! I will wait until I see that then, thank you!
Hi
+9Hi
If your £66 didn’t come through at all, please let the Support Team know. They can force it through if necessary!
Could you show us what you’re seeing though please?
+9In that case, there may be options to get things like Additional Support Credit and you do have your Emergency Credit. Try having a chat with Support. They’ll sort you out.
If they can force the £66 through, they will.
OK, so, for the past 2 months for thise of us that pay by dd, ovo have processed a £66 refund into our accounts. All that is doing is refunding £66 of the £251 I pay each month. There is no credit to my account. So yes, my payment has reduced by 66 each month, but as my usage is the same I'm just being allowed to pay less. Its not actually reducing the bill by 66 which was the point of this scheme. We should get a £66 credit on the account AND then a refund of £66 to benefit. They are basically just giving us our money back not crediting the 66 pound. Which leaves the accounts worse of each month.
+5Click on "See details"
Look for "Energy Bill Support Scheme"
If you take my screenshot as the example.
I had a credit balance of £103.65.
For the period my usage was £46.27
This would leave a credit balance of £57.38.
I then paid my dd of £251.00
This would leave a credit balance of 308.38.
They then refunded me £66. Great gave me the £66 pounds back. But my balance also reduced to £242.38.
So yes they have refunded me £66 of my own balance not reduced it in any way.... the refund just give me 66 I've already paid back not 66 additional which is what the scheme is supposed to do.
+5Hi,
Post a screen shot of what you see when you click on see details. You may need to post a couple of screen shots.
I will explain how it works.
OK?
Hey
Thanks for your help, mystery solved!
Jo
+5Hey
Thanks for your help, mystery solved!
Jo
Happy to help 😊
+7For the vulnerable people i know, a reduction in the direct debit would have been better. It would have reduced the risk of them being overdrawn on their bank account for a few days in the period between taking the direct debit and getting the £66.
That is a valid argument - thanks for putting it forward. However, it sounds as if these customers might be well advised to move the date of their DD, e.g. to the day after (a) payday.
As regards the ‘few days’, in my case it was less than 48 hours: DD on 10 October, credit to my bank account at dawn on 12 October. OMMV.
I’m one of those who would be struggling without the EBSS, so I’m afraid I can’t follow your admirable example.
+4Hey
Sorry for the issues you’re having.
It sounds like you’re PAYG with Boost? We have more information about how the Energy Bills Support Scheme payment will be paid to Boost customers in this similar thread:
If you haven’t received yours or are concerned you aren’t able to top up, please get in touch with Boost Support. As
Hope this helps.
I am super confused by this. I can see the £66 has been paid in my bank. However, £66 is added to my monthly bill… then surely this only cancels it out.
So what’s the point in this benefit?
Surely it should be paid in to our bank and then NOT added to our bills.
+8Hi
+9I am super confused by this. I can see the £66 has been paid in my bank. However, £66 is added to my monthly bill… then surely this only cancels it out.
So what’s the point in this benefit?
Surely it should be paid in to our bank and then NOT added to our bills.
It’s actually deducted from the bill, not added. -£66 means it was a credit, not a debit.
+8There are two separate entries: the Refund shown in the bill summary, and the Energy Bill Support Scheme deduction from your charges in the Details section.
+4Hey
That’s okay, we’ve seen a lot of confusion about the £66 payment on the Forum.
It should appear as a credit added to your account, and then refunded. A credit appears as -£66. If you take a look through the previous pages in this thread some of our community members have helpfully provided screenshots to show how it appears on their accounts.
If you don’t see the payment, can you please send a screenshot of your Online Account where it says charges in detail?
Let’s get to the bottom of this! 🙂
Hey
That’s okay, we’ve seen a lot of confusion about the £66 payment on the Forum.
It should appear as a credit added to your account, and then refunded. A credit appears as -£66. If you take a look through the previous pages in this thread some of our community members have helpfully provided screenshots to show how it appears on their accounts.
If you don’t see the payment, can you please send a screenshot of your Online Account where it says charges in detail?
Let’s get to the bottom of this! 🙂
Thank you.
Looking at my screenshot for October, this is how I read this…
I am £486.86 in debt
Now take off my direct debit of £385 and this amounts to £474.41 which is what my bill breakdown says.
I must be missing something or doing something wrong!?? But my closing balance has reduced by only £12, that can’t be right!
Ive not had anything to indicate a credit re the £66 from the government. 2 months running and they have refunded me from my own overpayment. !!!!!!!!!!!
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