Just had a smart meter installed - currently it’s displaying less information than my old FOC energy monitor where I could set all my contract tariffs & see my realtime consumption. We have two tariffs - normal daytime & Economy 7 night time - cannot not see explicitly the Econ& tariff displayed - bit concerned we’ve just lost out Econ 7 tariff with the upgrade & need reassurance
Updated 21/02/25 by Emmanuelle_OVO:
Great to see a fellow Economy 7 smart meter member,
I’m happy to confirm that a smart meter would be installed to match the function of your previous meter, so certainly shouldn’t mean you’ve lost your off-peak rates.
It sounds like you might be seeing some inaccurate tariff information on your new In-Home Display. As advised in this similar thread:
Sometimes it can take up to 6 weeks for your smart meter to complete the initialising process, which could mean that the information displayed your device might not be accurate to begin with.
Once it’s fully set-up the tariff information showing on the device should match the rates showing on the ‘Plan’ page of your online account or OVO app (download for Android or iOS). So if it’s been over 6 weeks since your smart meter was installed and things still don’t line up - reach out to our Support Team who can make sure the rates on your IHD are corrected.
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
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