Why is my online account balance dropping every day?

signed up with the piority services for my husband. but when we say cant afford they say step change thats no good to is as we have just come out of a iva 

Were your earlier bills based on estimates ? Have you always been paying by direct debit ?

always paid by direct debit yes on estamies 

all they keep saying is on our calutions 

You’re not giving me much to go on here, so it’s going to be guesswork.

If your earlier bills were based on estimates then it sounds like they were estimated at too low a level, having said which £197 per month seems high for before prices went up last year. Maybe you could shine some light there please ? What is your heating system ?

Having a smart meter means your bills are now based on correct meter readings not estimates. You can ask the OVO Collections people to set up a payment plan which is more affordable, but it does sound like you’re also paying to catch up previous underpayment.

Direct debits are set up to keep the account in funds. Thankfully as spring is almost here our heating bills will start going down and the direct debit may go down too. I’m not sure if the government have decided to keep the EPG as it’s been since October rather than increase it in April. July prices should be lower.

If I’m wrong about your account please give more details. 

hi we literally had no debt with ovo . we have a brand new boiler . this is my argument with ovo i have tired till im blue in the face they will not set up a payment plan they say my direct debit is going to be £ 654 a month we cant afford that they literally will not help only give us 10 percent discount when i go to direct debit on there app you can set what you want but it will not let me do it 

they will not listen to me 

Without any more actual information about your account I’m not sure I can suggest anything, other than for you to try to reduce your energy usage. 

what would you like to know 

You said your bills were £197 at first then they went up following the smart meter being installed. I think you also said your bills had been estimated (typo permitting).

Can you see that the meter readings from the old meter and the new meter were correctly used for the bill when the meter was changed?

There may have been a debt accrued from the estimated readings.

Was that the case ?