Why is my online account balance dropping every day?

Hi @TessDay ,

Just curious, but do you login to MyOVO with a My OVO ID or an email address? I don’t need to know what they are, just which type you use. This helps me figure out whether you’re on the legacy billing system or the new billing platform.

If you’re on the new one, it’s worth bearing in min that OVO uses a live billing model, so your balance updates in real-time whenever anything changes like standing charges are taken, payments made or meter readings are submitted. You’ll still get the official bill every month as well of course, but the live balance is designed to help you know how much you’ve got left right now between bills, so it’s easier to keep track.

If you look through your Billing History, you should see more details.

E.Mail 

I check it regularly as like to see usage

Thanks.

Yup, you’re definitely on the new billing platform then - My OVO ID is a legacy login option that was only ever used with the legacy billing system and it’ll be going away once the old system closes.

It sounds like everything is working as intended, but if you’re still unsure or feel your bills might be wrong, please don’t hesitate to have a chat with OVO’s Support Team and they can take a look for you. Live Chat tends to be the fastest option and you can give them a link to this thread if you’d like to, as it may save you explaining things again.

Thank you, but still doesn’t explain why my balance has dropped a few pounds?

I think there could be an account specific issue in that case. I can’t access your account myself, so I wouldn’t be able to tell you I’m afraid. Support should be able to help though.

need help every time i phone ovo energy my bill goes up why . i have been trying to contact ovo by phone email chat and they say they offer support but i dont think they do as my husband is a pensioner and im on a low wage . they cant seem to understand that we cant afford £654 month please can anyone give me the right direction to go they keep saying stepchange 

@cooper I can have a go at helping you, I’m only another OVO customer so I can only see what your comments here tell me. If you can add a little more info that will help.

A lot of people have noticed anomalies on their bills if they’ve been transferred from SSE. Is that the case with you? 

Have you signed up with the priority services register?

hi no been a ovo customer for 3 years was £197 for gas elec . then had a smart meter put in and wow bills go up i know thet went up this year but last year mine went up they fix a direct debit then you start paying then next month its jumped again i cant keep up with it 

smart meters are no good every thing was fine