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Tim_OVO
Tim_OVOBest Answer
OVO Forum Legend
August 30, 2022

Updated on 06/01/25 by Abby_OVO

Hi @TessDay and thanks for the post. Blastoise has nailed this, it sounds like our live daily billing. More info on our guide here:

 

 

I would expect your balance to change daily, with usage and standing charges. Even if you don’t have a smart meter that sends us your readings every day (or half an hour), which lets us apply exact daily costs, we’ll work out what your charges would be, and so your balance will change daily either way. 

 

When your billing summary lands, you’ll see all charges and costs for that period here:

 

https://account.ovoenergy.com/billing-history

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
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Rank 2
cooper
Rank 2
March 12, 2023

hi there was no debt . i’ve managed to go to change direct debit just now and set it at a more adorable amount see if they accept it 

Rank 2
cooper
Rank 2
March 12, 2023

never saw old meter reading as it was done to quick 

juliamc
Rank 20
juliamc
Rank 20
March 12, 2023

When I say debt I don’t mean you owed OVO money, I mean they may not have been billing you enough. 
When the meter was changed the engineer should have stuck a label on the new one with the meter reading of the old one, and the new one.

Rank 2
cooper
Rank 2
March 12, 2023

no that never happened 

juliamc
Rank 20
juliamc
Rank 20
March 12, 2023

Mine is a label pinned on the backboard next to the meter… the white label bottom left

 

Rank 2
cooper
Rank 2
March 12, 2023

hi no meter readings at all i think i will get in touch with ofgem 

Rank 2
cooper
Rank 2
March 12, 2023

hi just found old readings sorry 

juliamc
Rank 20
juliamc
Rank 20
March 13, 2023

Ok. So bills around the date the meter was changed should have those meter readings on them. This should confirm that you are being charged for the correct amount you have used. You shouldn’t see any estimates on any bills since then.

 

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    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd