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Pepsi
Rank 3
Pepsi
Rank 3
September 1, 2022
Solved

Why is my email billing summary for two months combined?

  • September 1, 2022
  • 11 replies
  • 357 views

Billing is done monthly.

Why are we getting these silly emails showing a bill for two months added together?

It makes no sense,at all, emails always  showed one month's usage, now this silly carry on.

More madness

Best answer by Emmanuelle_OVO

Updated on 07/01/25 by Abby_OVO

Hi @Pepsi,

 

Sorry you’ve been having problems with your billing. It’s good news that the statements on your online account are correct. This means you aren’t being billed twice for the same period of time. 

 

It sounds like you might be talking about your monthly summary. This is streamlined information, sent alongside the bill, which works as an overview. Unless there has been a gap in your billing history where a catch up bill is needed or we’ve made a correction to a previous period, the summary should only be for a month. 

 

I’d recommend getting in touch with our Support Team and sending them a screenshot if this is an on-going issue. 

 

I hope this helps!

11 replies

Tim_OVO
OVO Staff
Tim_OVO
OVO Forum Legend
September 2, 2022

Hi @Pepsi thanks for flagging this. 

 

I’m not seeing this double billing period on my online account. Is it showing on your billing history section?

 

https://account.ovoenergy.com/billing-history

 

 

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Pepsi
Rank 3
PepsiAuthor
Rank 3
September 2, 2022

No Tim, online is all good and correct, this is coming by email.

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVOSolved
Retired Moderator
September 5, 2022

Updated on 07/01/25 by Abby_OVO

Hi @Pepsi,

 

Sorry you’ve been having problems with your billing. It’s good news that the statements on your online account are correct. This means you aren’t being billed twice for the same period of time. 

 

It sounds like you might be talking about your monthly summary. This is streamlined information, sent alongside the bill, which works as an overview. Unless there has been a gap in your billing history where a catch up bill is needed or we’ve made a correction to a previous period, the summary should only be for a month. 

 

I’d recommend getting in touch with our Support Team and sending them a screenshot if this is an on-going issue. 

 

I hope this helps!

Renewable Energy? Big Fan.
    Pepsi
    Rank 3
    PepsiAuthor
    Rank 3
    September 5, 2022

    Hi Emmanuelle, no, always give monthly reads as per billing cycle, system generates bill and I monitor to see if my DD covers it, if not I pay a top up. Currently well in credit.

    This is monthly summary, but it adds 2 months together and shows it as a total.  This has been happening for a while now.

    I don't think there is any point in making a complaint or raising it as I have had a complaint going for my son for months and it still isn't resolved.

    Than you for your reply.

    D
    Newcomer
    Douglas 7253
    Newcomer
    March 9, 2023

    Anyone else being billed monthly from 1st of two months before till the end end of last month. . Ie for practically two months every month. Are they double charging us?

    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    March 9, 2023

    Not sure what you mean @Douglas 7253 

    Can you show an example - no personal details as this is a public forum

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    D
    Newcomer
    Douglas 7253
    Newcomer
    March 9, 2023

    The bill this week started with the opening balance for 1st January. then charged for usage from 1st January to 28th February. So that’s for practically 2 months not 1. Been doing that for months now - only just noticed.

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    March 9, 2023

    Hey @Douglas 7253,

     

    Sorry for the issues you’re having,

     

    We don’t have access to your account here on the Forum, Support are best placed to look into your query.

     

    Keep us posted with how you get on as this might help other customers with the same issue. 

    Renewable Energy? Big Fan.
    S
    Newcomer
    SteveM24C
    Newcomer
    March 16, 2023

    Having same issue .. on my mums account 

    Now yes it does say  12 jan to 11 march and the attached bill is definitely for 2 periods .. but many especially elderly people would just see the £537.86 and panic

    Jeffus
    Rank 20
    Jeffus
    Rank 20
    March 16, 2023

    Having same issue .. on my mums account 

    Now yes it does say  12 jan to 11 march and the attached bill is definitely for 2 periods .. but many especially elderly people would just see the £537.86 and panic

    Hi @SteveM24C 

    Certainly strange. Did she get an email for 12th Jan to 11th Feb as well? 

    I suggest you highlight this to the OVO Support Team in case something in the specific account needs adjustment.

    You can give them a link to this thread

    https://forum.ovoenergy.com/my-account-140/why-is-my-email-billing-summary-for-two-months-combined-11228

    A few ways to contact them as no one here can access accounts. 

    https://help.ovoenergy.com/#contact_us_container

    https://www.facebook.com/ovoenergy

    Alternatively you could put in a complaint then it may be easier to track progress and you can simply email OVO. 

    https://www.ovoenergy.com/feedback

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