Billing is done monthly.
Why are we getting these silly emails showing a bill for two months added together?
It makes no sense,at all, emails always showed one month's usage, now this silly carry on.
More madness
Updated on 07/01/25 by Abby_OVO
Hi
Sorry you’ve been having problems with your billing. It’s good news that the statements on your online account are correct. This means you aren’t being billed twice for the same period of time.
It sounds like you might be talking about your monthly summary. This is streamlined information, sent alongside the bill, which works as an overview. Unless there has been a gap in your billing history where a catch up bill is needed or we’ve made a correction to a previous period, the summary should only be for a month.
I’d recommend getting in touch with our Support Team and sending them a screenshot if this is an on-going issue.
I hope this helps!
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.
OVO (S) Gas Limited is part of OVO Group Ltd
