Why have I lost the yearly view and comparisons on my online usage graphs?

I’m late replying to this but I get the same as @knight. I don’t have a smart meter either and am now seeing the yearly by month figures, which is what I wanted.

Thanks to @Blastoise for pushing Ovo so hard on this.

Excellent!

If it’s fixed for us, then there’s a good chance it’s fixed for everyone. Let me ask @Simond to see if he can check as well, along with the ultimate test… @TomThumb could you take a look when you’re free?

Morning all @Blastoise186  @Jess_OVO  @knight @darkness 

For confirmation, both my accounts are showing invalid date on the year tab view.

The comparison tab is up & running with no issues across both accounts.

As knight has mentioned, my traditional gas meter account now has the ability to show the date of the last meter reading in 2 locations, but the info box under the graph has no entry.

On a side note @Blastoise186  the usage on my gas only account hasn’t changed over the last 8 months, although my monthly bill reflects the zero usage & even the graph dose drop back to zero eventually, it doesn’t stop Orion from taking a wild guess every month 😀😀😀

Tom…

Thanks for letting us know the ‘Invalid Date’ bug is still not sorted, @TomThumb. 

The team have recommended that you should restart your browser or do a force refresh, as they hope that should resolve the issue. If not keep us posted as we can look into this one further. 

Unfortunately @Jess_OVO the invalid date issue has not cleared after a browser refresh

Running a clean instance of Firefox & cache cleared on chrome,

I’m still getting the invalid date for the year view on both accounts.

The good news is, the previous missing date for my last meter reading on my traditional gas meter account has been resolved, the info box under the graph chart, now has no reference for this data.

The line of

your last meter reading was submitted on ?? 
has now been removed completely  

Tom…

Thanks for updating us on the remaining bug, @TomThumb.

Just wanted to let you know I’ve passed this one on to the team and will pop back here to update you when I hear more. 

So just a heads-up - The team thinks they’ve sorted the ‘Invalid Dates’ bug now, @TomThumb. 

Have you checked your usage graphs yet today? - Hoping this is the final fix!

@Jess_OVO Any reference to an invalid date has now been resolved & it now populates with the correct data, i also still have the comparison tab 👍 yey 

All good & no issues across both my accounts now 👌

Tom…

For me.

For electricity the Kwh and cost figures dont align on the Usage page.

Impacts April and July. The cost figure is too high for April and too low for July. 

April was low for kwh as we joined that month. 

Kwh for electricity used is fine for all months. It is the costs that seem to have got confused, including the total cost for the year on the usage page which is high. 650.8kwh doesn't cost £131.35

Same issue on website and app. 

Ah…

If I look on the monthly page the July costs look fine... 

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​​​​​​And here is the April costs on the monthly tab

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Sorry for the delay in getting back to you on this one, @Jeffus - something strange certainly seems to be going on here.

I’ve checked in with the team to see if there are any known bugs which could be causing the inconsistencies you’re seeing between the different views of your usage pages and it looks like this could be a new one. 

In order to get to the root of the cause it would be best to contact our Support Team, who’ll have full access to your account and can raise this one to the tech team if it’s not something they’re able to resolve.

Let us know how you get on - we’d love to hear if you notice these corrections rectify themselves.