Why have I lost the yearly view and comparisons on my online usage graphs?

Haha, they’re gonna love this thread then!

I’ve actually just posted something related too, so just in case I’m fast enough here’s another relevant thread that’s worth a look.

However, it’s worth bearing in mind that Internet Explorer is a dead browser anyway that’ll be killed off in just over a year from now and no-one really uses it much anymore.

I’m afraid that is far from true for enterprise environments - and many people use work PC’s for personal use as well. There is no end-date for IE11 for enterprise versions of Windows 10 as yet and it will be supported for as long as Windows versions that originally included it are still under support.

And yes, despite the best attempts from people like myself at getting it deprecated, it is still in use I’m afraid.

But hey, lets not get too hung up on this. My comments were really aimed at saying that commercial organisations generally want to have the widest customer reach and so will generally err on the side of caution when it comes to supported browser versions unless they want to loose customers.

Sticking to well-recognised standard versions of JavaScript is the best approach of course and even IE is reasonably good at supporting that up to a point. Thankfully, Apple have gotten rather better at this as well recently. So using a version of JavaScript standards from a few years back is a good way of maintaining compatibility. Polyfill libraries can also help plug some gaps if needed.

Anyway, great to see a community forum being well used and hopefully the problem will be easy to fix.

A good community forum goes a long way towards customer satisfaction. Though I should say that I’ve never joined before because I’ve never needed any support before - that doubtless says something important about Ovo. 

Takes a look and smashes the fix to pieces in under 10 seconds flat!

Unfortunately @Jess_OVO that fix may have made it even more broken than before! I’m not sure if it’s just because the fix is still being implemented via multiple Commits and the latest Deployment to MyOVO is based on one of those Commits where the full fix hasn’t been implemented yet but…

Neither of the buttons works right now - Monthly or Yearly. However, going to just /usage without /monthly or /yearly on the end does work as per the previous behaviour - so this seems like a possible regression.

Could you ask someone to flip the switch again please?

On the plus side, the buttons do now at least lead to /monthly and /yearly as intended, so at least that existing bug is technically squashed. But in doing so, caused the HTTP 404 bug. Sounds like they don’t redirect properly!

Ah ha! Perfect. That bug has been fixed as well. Nice. XD

Could you double check that everything’s working as well please @knight @darkness and @MBA ? If things are still broken, please give us a shout and I’ll ask for this to be flagged up again.

But if it’s all working fine now, it would be great to get a thumbs up as well, so that we know it’s not just fixed for me.

Sorry it took a while to get these pesky critters squashed!

Delighted to report a partial success: I have now got back annual comparisons as default, but there is still is no sign of the three options - Year, Month, Day - that you show earlier at the very top.

Must say I’m most impressed by the work you guys are doing on this … and hope the next rewrite will finally let you move on.

Computing and functionality and naughty games played by the giant corporations has become such a complicated matter - I’m just waiting for some malevolent operator to turn off all the smart meters!

Ho hum.

No worries! It’s definitely better than leaving you totally stuck with no access!

I’m only a forum volunteer myself and other than helping out on this forum as a volunteer, I don’t work for OVO myself. I wouldn’t be surprised if a job offer gets sent my way some day though. XD

However, I can say that I have built up a reputation for smashing up OVO’s stuff and in some cases actually helping to fix them. But most of my fixes end up breaking more stuff. Sorry! 

It’s not technically possible for one person to turn off every smart meter at once - DCC just acts like a network but they can’t actually control meters once they’re commissioned, since control gets passed to the active supplier. If the network went down, all smart meters would continue to work, they just won’t be able to use smart features for a while.

Do you definitely have smart meters? If you don’t have smart meters at all, or have a smart electric meter and a traditional gas meter, you might not see the tabs at all, but the sidebar options should work - and those are THE most critical factor. I suspect the Tech Team are probably actively monitoring this thread because Jess hadn’t reacted by the time the latest sub-bug got fixed. This is why it’ll probably help to keep everything related to this particular bug in the same thread for now, just to make it easier.

I also wonder what happens if your smart meters are in either Half-Hourly, Daily and Monthly mode. That could also be relevant in some way...

I’ve actually just had a Private Message from someone at OVO a few minutes ago.

They asked me not to reveal themselves which is understandable, but they have allowed me to share an update on this bug. Naturally however, rules don’t apply to this AI SkyNet Blastoise and I smash them up just like I smash up everything else! So, there’s only one person at OVO who would have asked to remain hidden and can totally trust me to keep it that way. Isn’t that right… @Jess_OVO ? 

I couldn’t possibly know who this anonymous @Jess_OVO is! 

I’ve had confirmation that this entire bug is definitely on the radar to be fixed and that this thread is indeed being monitored actively by the team who’s been working on these upgrades recently. They actually managed to fix the fix that I broke almost as fast as I broke it. If anyone manages to break it again, please let us know here and the team will be notified if needed.

Thanks to all. As mentioned, I don’t have a smart meter yet and so should have only been seeing the yearly by month figures. Happy to report that I’m back to seeing those again.

Though I note that the page no longer knows when I submitted my last reading (which was at the weekend).

Nice. That’s good to see then. Admittedly it’s not quite been the smoothest rollout for this type of change but I know from experience that this forum gets used as part of the telemetry that helps to flag up these sorts of issues (alongside all the other stuff). And the teams are usually pretty quick at realising something messed up!

This is probably another good thing about how MyOVO is built in-house as well in a way. If OVO had bought the system in from a third-party, we’d have to wait for that third-party to not only fix the bug, but also wait for OVO to get the fix which can take a while. I’ve been there.

I’m not seeing any other obvious bugs right now so I suspect the showstoppers are gone for now. But yeah, I’ll be giving this thing a really heavy stress test or two overnight, just in case.